Product Support Engineer (Chennai)

Location: Chennai, India Roles and Responsibilities - Interact with customers to provide and process information in response to inquiries, concerns, and requests about our products via email & call support - Identify and escalate priority issues as per Client specifications - Assisting clients/partners in troubleshooting via remote access - Rectifying issues and closing the query/issue in a timely manner - Ensuring customer experience by providing First Time Resolution(FTR) and doing Root Cause Analysis(RCA) for repetitive & major issues Skill and Knowledge Qualifications: - Experience with operating systems including Windows, Linux(Centos/Ubuntu). [Mac OS X optional] - The ability to be a positive listener, and to really understand a customer problem or question and help them solve it - Proper phone etiquette and ability to speak and write clearly & accurately. Some support will be provided over the phone (via our VoIP system) - Excellent writing skills. Most of the support work will be written (email, documentation, etc.) - Knowledge of storage based software computer applications and equipments - Willingness to cooperate with others and work to the greater good - Multi-tasking capabilities Experience / Qualifications: - 0 to 2 years of experience in technical support role - Knowledge in virtualization technologies, cloud computing, and storage concepts is preferable - Candidates with international voice experience is a plus Shift Timings: Night shifts[Preferably US time] or rotational shifts Send your resume to with the subject line indicating the role you are interested in. .