Source description
About the role
Trouble-shoot issues reported by global customers and prospects. Follow-up with customers and internal teams until a ticket gets resolved. Helping customers with their technical queries during pre-sales and post-sales. Document and track issues to closure through helpdesk. Preserve important inputs in repository taken from customer cases and update them in knowledge base. Update/maintain Application documentation. Pre-release (UAT) testing of Application. Conduct product assessment activities such as performance tests. Monitor the Cloud services and maintain the upkeep of all Cloud systems. Skills Required Strong verbal and written communication skills. Good command on English. Willing to work in any shift as we will be providing 24 7 support. Qualification BBE/B.Tech, ME/ M.Tech from reputed engineering colleges
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