Senior End User Support Engineer

Verition Fund Management LLC (“Verition”) is a multi-strategy, multi-manager hedge fund founded in 2008. Verition focuses on global investment strategies including Global Credit, Global Convertible, Volatility & Capital Structure Arbitrage, Event-Driven Investing, Equity Long/Short & Capital Markets Trading, and Global Quantitative Trading.

We are currently looking to hire a talented and experienced Senior Support Engineer to join their End User Services team in New York. The individual should have the ability to work in a team environment consisting of remote locations, adaptable in a fast-paced environment, strong adherence to established workflows or be able to identify improvements. Preferably from a financial background but more importantly a team player with a collaborative spirit. This role will primarily serve to end the working day.

Responsibilities

• • Provide desktop and mobile device support firm wide.

• • Participate in scheduled on-call rotations, including nights and weekends.

• • Install and configure computer systems and applications within the firm.

• • Analyze, troubleshoot and resolve hardware and software problems.

• • Own requests through to resolution, ensuring the requester is kept informed of the progress throughout.

• • VIP support for Investment professionals.

• • Create technical documentation.

• • Professional written and interpersonal skills are essential when communicating with employees and vendors.

• • Support the asset management of hardware and software.

• • Support office moves, events, as and when required.

• • Promote and train staff members to use of appropriate techniques, methodologies and tools to ensure they are familiar with applications, systems and equipment.

• • Comply and contribute to company standards, processes, and procedures.

• • Support and maintain the automation of the starters and leavers process.

• • Drive innovation and continuous improvement within the team and business processes.

Qualifications

• • 7-15 years of experience in a similar role

• • Windows Server support and administration

• • Azure Active Directory support and administration

• • Exchange Online support and administration

• • VMware or comparable experience

• • Mobile device platforms expertise (iOS, Android)

• • SCCM Imaging experience

• • Experience in first line networking.

• • Experience with Market Data applications

• • Service Now & Confluence experience

• • Microsoft Office 365 suite

• • Hardware knowledge (Lenovo, HP and Dell

Salary Range

$150,000—$200,000 USD