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About the role
ServiceNow Architect - ITSM ITOM HRSD Long Contract Role Hyderabad Hybrid 2 WFO 11 years of IT experience with at least 6 years in ServiceNow architecture and development Deep expertise in multiple ServiceNow modules e g ITSM ITOM HRSD CSM Solid experience with ServiceNow scripting JavaScript Glide API Flow Designer and Service Portal Proven track record in designing integrations using REST SOAP APIs web services and third-party tools Experience with ServiceNow platform upgrades migrations and performance tuning Excellent communication stakeholder management and leadership skills ServiceNow Certified System Administrator CSA and Certified Implementation Specialist CIS certifications required Certified Application Developer CAD and Certified Technical Architect CTA preferred Design and architect ServiceNow solutions across ITSM ITOM HRSD CSM or other ServiceNow modules based on business needs Lead and mentor ServiceNow developers and administrators review code and solution designs Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow solutions Define and enforce ServiceNow platform standards best practices and governance frameworks Architect integrations between ServiceNow and other enterprise systems using APIs MID Servers and integration tools Oversee custom application development scripting client server and workflow automation within ServiceNow Plan and manage ServiceNow upgrades performance tuning and platform optimization Create and maintain architecture diagrams technical documentation and solution design documents Ensure solutions adhere to security compliance and data privacy requirements ServiceNow Certified Implementation Specialist any one or more areas e g ITSM HRSD CSM etc .
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