Product Owner - Account Opening & Service Request Management

Product Owner - Account Opening & Service Request Management Role Summary: We are looking for a strategic and execution-oriented Product Owner to lead the vision, roadmap, and enterprise-wide implementation of Account Opening and Service Request Management (SRM) platforms. This role requires comprehensive product ownership across the full lifecycle - including strategy definition, business alignment, roadmap planning, delivery governance, stakeholder engagement, and execution oversight. The ideal candidate should possess strong banking and financial services domain expertise, a product mindset, Agile delivery experience, and the ability to collaborate effectively across business and technology teams. Key Responsibilities: Product Ownership & Strategy: - Manage the end-to-end product backlog for Account Opening and SRM platforms, including: - Digital and assisted account opening journeys across Retail, SME, and Corporate banking Complete Service Request Management lifecycle: - Define and maintain a multi-year product roadmap aligned with business objectives, operational efficiency goals, and regulatory requirements. - Identify opportunities for innovation through automation, straight-through processing (STP), workflow digitization, and intelligent validation capabilities. - Drive platform scalability, configurability, and long-term sustainability. - Serve as the primary owner for functional scope, prioritization, and product direction. Stakeholder & Delivery Management: - Act as the key liaison between business and technology teams to ensure accurate implementation of functional requirements. - Facilitate Agile ceremonies and promote Agile best practices across teams. - Ensure adherence to SDLC processes, governance standards, and delivery controls. - Oversee compliance requirements related to account opening and service request processes. Skills & Competencies: - 10+ years of experience in banking or financial services. - Proven experience working as a Product Owner in enterprise environments. - Strong exposure to lending products, account opening platforms, or service request management solutions. Ability to create clear and structured: - User stories - Acceptance criteria - Functional specifications - Strong analytical thinking, problem-solving, and decision-making capabilities. Experience preparing and reviewing: - Functional Requirement Documents (FRDs) - Business process flows - Business rules and workflows Product Owner - Account Opening & Service Request Management Role Summary: We are looking for a strategic and execution-oriented Product Owner to lead the vision, roadmap, and enterprise-wide implementation of Account Opening and Service Request Management (SRM) platforms. This role requires comprehensive product ownership across the full lifecycle - including strategy definition, business alignment, roadmap planning, delivery governance, stakeholder engagement, and execution oversight. The ideal candidate should possess strong banking and financial services domain expertise, a product mindset, Agile delivery experience, and the ability to collaborate effectively across business and technology teams. Key Responsibilities: Product Ownership & Strategy: - Manage the end-to-end product backlog for Account Opening and SRM platforms, including: - Digital and assisted account opening journeys across Retail, SME, and Corporate banking Complete Service Request Management lifecycle: - Define and maintain a multi-year product roadmap aligned with business objectives, operational efficiency goals, and regulatory requirements. - Identify opportunities for innovation through automation, straight-through processing (STP), workflow digitization, and intelligent validation capabilities. - Drive platform scalability, configurability, and long-term sustainability. - Serve as the primary owner for functional scope, prioritization, and product direction. Stakeholder & Delivery Management: - Act as the key liaison between business and technology teams to ensure accurate implementation of functional requirements. - Facilitate Agile ceremonies and promote Agile best practices across teams. - Ensure adherence to SDLC processes, governance standards, and delivery controls. - Oversee compliance requirements related to account opening and service request processes. Skills & Competencies: - 10+ years of experience in banking or financial services. - Proven experience working as a Product Owner in enterprise environments. - Strong exposure to lending products, account opening platforms, or service request management solutions. Ability to create clear and structured: - User stories - Acceptance criteria - Functional specifications - Strong analytical thinking, problem-solving, and decision-making capabilities. Experience preparing and reviewing: - Functional Requirement Documents (FRDs) - Business process flows - Business rules and workflows