Source description
About the role
Work on Cisco, Juniper and multiple OEM devices Resolve day to day issues reported Work on different OEM (Cisco switches/routers/firewalls, Juniper switches/routers/firewalls, Fortinet firewalls) Analyse voice and recording packets while clients report an issue and provide fix Co-ordinate with different internal support/design teams and Customers team to have conclusion Suggest design recommendations w.r.t Network Resolve issues on quick basis with no/less supervision Handle high severity cases and critical issues Manage escalations Should be ready to work on extended and rotational shift Must carry robust switching, routing and security skills. Need to be solid in RSTP, BGP, OSPF protocols and must have worked multiple OEM (Cisco/Juniper/Fortinet)firewalls. Understand voice and recording traffic flow during issue time to provide recommendations towards successful closure. Need to have thorough understanding on DHCP, packet captures tools like Wireshark and must have worked on critical network architecture setup .
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