Sr. Manager - SRE , Development

We're looking for a curious and innovative Site Reliability Engineer to join our team at Visa. Here, you'll be part of a diverse group of problem-solvers who ensure billions of transactions flow seamlessly across the world's largest payment network. What You'll Do • Lead Investigations: Use your detective skills to solve complex technical puzzles and prevent future incidents. • Drive Innovation: Contribute to our evolution from traditional application to cloud-native solutions. • Collaborate Globally: Work with talented engineers across the world to build, support, and deploy application services. Why You'll Love It • Growth Opportunities: Regular learning sessions, mentorship programs, and exposure to cutting-edge technology. • Work-Life Integration: Hybrid work model (2-3 days in office) with flexible scheduling. • Inclusive Culture: Join a team that actively promotes diverse perspectives and collaborative problem-solving. Your Experience & Skills We encourage you to apply even if you don't meet every requirement. We value potential and enthusiasm over perfection. Core Skills (Some combination of): • Programming Languages: Basic knowledge & experience with C++, Java, Python, JavaScript, HTML, CSS. • Application Technologies: Basic understanding on modern application technologies including Tomcat, Apache, Spring Boot, SQS, JBoss, IBM MQ, IBM DataPower, Hazelcast, Flink, Connect Direct, and SSL. Skilled in designing. • Systems and Networking: Basic knowledge of Linux/Unix systems and networking. Basic knowledge on cloud platforms such as AWS, Azure, and GCP for scalable and resilient infrastructure solutions. • Containerization and DevOps: Basic knowledge in containerization technologies like Kubernetes and Docker. • Monitoring and Logging: Basic knowledge in monitoring and logging systems including Prometheus, Grafana, Datadog, and the ELK stack. Technical Areas You'll Grow In: • Observability & Performance: Master advanced monitoring, tracing, and performance optimization techniques. • Automation & Intelligence: Build smart alerting systems and automated remediation workflows. What Makes You Thrive: • You're energized by solving complex problems. • You believe in automation over manual processes. • You enjoy mentoring others and sharing knowledge. • You're comfortable with ambiguity and rapid change. • You value building reliable systems over quick fixes. Job Responsibilities • Build in-depth expertise on the 247 systems of Visa that support our merchants, Developers, Support team. • Support & publish the issues within SLAs for established issue priorities, fix issues/bugs. • Collaborate with the cross functional team ,development and product team to improve the overall development process. Support and track the production support activities to enhance efficiency and productivity. • Participate in post-release monitoring and validation. Collaborate with the DEV team to ensure no release issues occur in PROD. • Manage the team who does the application and infrastructure performance plans/models for a highly scalable, low-latency, highly-available, and high-throughput payment processing system. • Contribute to capacity planning and disaster recovery exercises. • Support in triaging and troubleshooting of performance degradation incidents in the production environment with multiple stakeholders in regular intervals. Required Skills • Basic Coding Knowledge in programming languages like Java/Python and scripting languages. • Should have experience in defining production baselines regularly and reliability of system. • Ability to work independently and with managing a small set of engineers. • Professional work experience in highly scalable web services. • Exposure to containerized micro-services architecture and stacks is an added plus. Preferred Skills • Understanding of Disaster Recovery methodologies. • Experience working with Agile teams. • Knowledge of monitoring tools like Splunk/Keynote/Graphana is added plus • A Bachelor's degree in Computer Science or Engineering; a Master's degree is a plus. • Experience working in fast-paced 247 environments. • Excellent oral and written communication skills. • Knowledge of GenAI, Chatgpt,LLM is a plus The Team Culture You'll join a collaborative team that: • Celebrates diverse perspectives and approaches to problem-solving. • Values teaching and learning from each other. • Promotes work-life balance and sustainable on-call rotations. • Encourages innovation and experimentation. • Champions personal growth and career development. Impact & Growth In this role, you'll: • Shape the reliability standards for global payment systems. • Mentor and be mentored by talented engineers. • Drive automation and observability initiatives. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications • 8+ years of relevant work experience and a Bachelors degree, OR 11+ years of relevant work experience Preferred Qualifications • 13 to 16 Yr years of work experience with a Bachelor's Degree or more than 12 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD). • People manager skills is an added advantage, • Bachelor's or Master's degree in Computer Science or related field, or equivalent experience. • We value hands-on experience and continuous learning over specific degrees.