Qad Support Manager

You will be joining a global leader in precision measurement sensing technologies, VPG, as a highly motivated QAD Support Manager. In this role, you will have the opportunity to contribute to the safety, productivity, and innovation of various industries through your expertise and leadership. Key Responsibilities: - Global Support Operations: You will oversee day-to-day support operations to ensure adherence to Service Level Agreements (SLAs) for incident response and resolution. Your role will involve establishing and enhancing support processes for high-quality service delivery. - Incident Management and Resolution: Coordinating with internal IT teams, external vendors, and QAD technical support will be crucial in resolving complex issues and minimizing system downtime. Conducting root cause analysis for recurring issues and implementing preventive measures will also be part of your responsibilities. - User Training and Documentation: Developing and implementing training programs for end-users to effectively utilize the QAD system will be essential. You will ensure the availability of support materials like user guides, FAQs, and training manuals to improve user adoption and reduce recurring support requests. - Continuous Improvement: Leading initiatives to enhance system performance, user satisfaction, and support efficiency will be a key aspect of your role. Driving process improvements to minimize system downtime, increase support responsiveness, and refine incident management processes will contribute to optimal performance. - Manage the Local Support Team: Your responsibilities will include leading performance reviews, setting team goals, and developing continuous improvement plans for support delivery. Ensuring adequate staffing, coverage, and knowledge transfer within the support team across different time zones will be essential for success. - Manage Various QAD Projects: You will be involved in managing various projects related to QAD implementation and support, contributing to the overall success of IT initiatives. Qualifications Required: - Technical Skills/Knowledge: Proficiency in QAD, leadership skills, ability to work collaboratively, initiative, patience, assertiveness, dedication to success, excellent interpersonal communication, and presentation skills. - Operational Skills: Adherence to schedules, procedures, organizational skills, attention to detail, and task orientation are essential for this role. You should possess a first degree in Information Technology, computer science, or industrial and management. Additionally, having 10 years of successful IT QAD implementation, team management, and support management experience, along with 5 years of project management experience in delivering QAD projects/programs, will be advantageous. If you are looking for a rewarding career opportunity with a company that values innovation and excellence, this role at VPG may be the perfect fit for you. You will be joining a global leader in precision measurement sensing technologies, VPG, as a highly motivated QAD Support Manager. In this role, you will have the opportunity to contribute to the safety, productivity, and innovation of various industries through your expertise and leadership. Key Responsibilities: - Global Support Operations: You will oversee day-to-day support operations to ensure adherence to Service Level Agreements (SLAs) for incident response and resolution. Your role will involve establishing and enhancing support processes for high-quality service delivery. - Incident Management and Resolution: Coordinating with internal IT teams, external vendors, and QAD technical support will be crucial in resolving complex issues and minimizing system downtime. Conducting root cause analysis for recurring issues and implementing preventive measures will also be part of your responsibilities. - User Training and Documentation: Developing and implementing training programs for end-users to effectively utilize the QAD system will be essential. You will ensure the availability of support materials like user guides, FAQs, and training manuals to improve user adoption and reduce recurring support requests. - Continuous Improvement: Leading initiatives to enhance system performance, user satisfaction, and support efficiency will be a key aspect of your role. Driving process improvements to minimize system downtime, increase support responsiveness, and refine incident management processes will contribute to optimal performance. - Manage the Local Support Team: Your responsibilities will include leading performance reviews, setting team goals, and developing continuous improvement plans for support delivery. Ensuring adequate staffing, coverage, and knowledge transfer within the support team across different time zones will be essential for success. - Manage Various QAD Projects: You will be invol