ERP Systems Analyst

Role Overview

In a Nutshell…

We have an exciting opportunity for an ERP Systems Analyst to join our IT team within Vistry Services. As our ERP Systems Analyst, you will provide day to day 2nd line support, administration and configuration on our ERP (COINS); ensuring that support queries are actioned or escalated in a timely manner. You will proactively monitor system performance. You will carry out configuration changes and data fixes as required. You will provide technical assistance and support to COINS projects and Business Stakeholders

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

Let’s cut to the chase, what’s in it for you…

Competitive basic salary and annual bonus

Salary sacrifice car scheme available to all employees

Up to 39 days annual leave plus bank holidays

2 Volunteering days per annum

Private medical insurance, with employee paid cover

Enhanced maternity, paternity and adoption leave

Competitive pension scheme through salary sacrifice

Life assurance at 4 x your annual salary

Share save and share incentive schemes

Christmas company shutdown

Employee rewards portal with many more benefits…

In return, what we would like from you…

Behave in line with our company values – Integrity, Caring and Quality

Indepth knowledge of COINS ERP

Desire to ensure the core business system is documented and maintained

Willingness to share knowledge with others

Ability to understand user queries and relate to business process in our Business Systems

Experience troubleshooting user queries

Excellent communications skills

Able to work under pressure, and accept criticism of work

Friendly, flexible and helpful attitude including ability to visit other Vistry sites as required.

Good team working skills

Accurate with an eye for detail

A methodical approach

Ability to work under pressure

Desirable…

Knowledge of the house building industry

In depth knowledge of Vistry processes relating to COINS

Experience of report creation, development and maintenance

Understanding and practical experience of managing COINS ERP

COINS Analytics knowledge

More about the ERP Systems Analyst role…

Support

Receive and manage internal user systems support requests from IT Service Desk

Ensure business processes are adhered to by end users

Provide consistent and robust communication to all users in respect to business and system processes

Provide support to both internal and external customers using our platforms

Maintaining a log of the support calls and progressing the resolution of the calls

Resolve requests where possible or escalate to 3rd party suppliers as appropriate

Report on the performance of the internal Vistry Group Business Systems

Answer basic how to questions on processes in COINS

Escalate patterns in support to enable fixes to be developed

Environments

Control access to environments by 3rd party support and consultants

Document any work or changes that are made to any environments

Testing & Service Packs

Periodically, assist in testing as required

Administration & Security

Maintain user groups which control user access by role

Set up and maintain user access and other security features

Highlight when end users require training

Development & Reports

Oversee testing and implementation of any new functionality

Creating and developing reports within COINS as and when requested by the business

Liaising with the report developers, control the application and testing of new reports

Provide ad-hoc data extracts and reports as and when required

Project work

Actively participate in COINS related projects. This may involve running projects or meetings.

Develop and maintain comprehensive documentation on process, problem resolutions, and other procedures

Assist System Support team with queries

Effectively manage own workload including planning and prioritization

Adhere to the IT Security Strategy at all times

Finally, let’s tell you a bit more about us…

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Join us in making Vistry.

#LI-WS1

#LI-remote