Business Analyst / Consultant III (ITSM Jira Service Management)

Business Analyst / Consultant III (ITSM Jira Service Management) Location: Remote (Wisconsin residents only) | Occasional hybrid onsite as needed Employment Type: Contract (C2C) Duration: Through 06/30 (34 months) with possible extension Interview: Virtual (Microsoft Teams) Position Overview The State of Wisconsin is seeking a Business Analyst / Consultant III to support an enterprise-level IT Service Management (ITSM) implementation at UW-Madisons School of Medicine and Public Health (SMPH). The project leverages Atlassian Cloud, with a strong focus on Jira Service Management configuration, ITIL-aligned processes, and tool integrations to improve service delivery. This role is ideal for a consultant with hands-on ITSM experience, strong Jira configuration skills, and the ability to collaborate with technical and business stakeholders in a higher-education environment. Key Responsibilities Support enterprise ITSM implementation using Atlassian Cloud Configure and customize Jira Service Management, including workflows, SLAs, queues, and automation rules Apply ITIL best practices to improve incident, request, problem, and change management processes Analyze current IT service processes and recommend improvements Integrate Atlassian tools with other IT management systems Collaborate with IT teams, stakeholders, and vendors across SMPH Document requirements, configurations, and process improvements Provide guidance and support during rollout and adoption phases Required Skills & Experience 47 years of experience in IT Service Management (ITSM) environments Strong understanding of ITIL frameworks and real-world application Hands-on experience with Jira Service Management: Workflow configuration SLA setup Automation rules Service request management Experience integrating Atlassian Cloud tools with other IT systems Excellent analytical, communication, and documentation skills Must be a current Wisconsin resident (no relocation allowed) Nice to Have / Preferred Qualifications ITIL certification (Foundation or higher) Advanced Jira automation or scripting experience Experience working in Agile environments Experience using Jira Software for product or project tracking Bachelors degree in an IT-related field Requirements Required Skills & Experience 47 years of experience in IT Service Management (ITSM) environments Strong understanding of ITIL frameworks and real-world application Hands-on experience with Jira Service Management: Workflow configuration SLA setup Automation rules Service request management Experience integrating Atlassian Cloud tools with other IT systems Excellent analytical, communication, and documentation skills Must be a current Wisconsin resident (no relocation allowed) Nice to Have / Preferred Qualifications ITIL certification (Foundation or higher) Advanced Jira automation or scripting experience Experience working in Agile environments Experience using Jira Software for product or project tracking Bachelors degree in an IT-related field Apply To this Job Company : San R&D Business Solutions LLC Salary : Work from home .