Customer Care Specialist Romanian & Polish Speaking | Multilingual Support

Transform the Future of Logistics One Customer at a Time Are you a fluent Romanian and Polish speaker with a passion for exceptional customer service and a curiosity for technology Do you thrive in fast-paced, international environments where no two days are the same arenaflex is searching for a dedicated, multilingual Customer Care Specialist to join our expanding global support team. If you are ready to become a transformation driver in the digitisation of the logistics industry, this opportunity is designed for you. At arenaflex, we are not simply keeping pace with change we are setting the rhythm. We rethink, reinvent, and rework ideas continuously, because that is what it takes to deliver modern solutions that genuinely improve the daily work of logistics professionals across Europe and beyond. Whether you are taking the first steps of your professional journey or you are an experienced customer care professional looking for your next challenge, we believe you have the power to drive meaningful transformation. Are you ready to bring that energy to our team What You Will Do as a Customer Care Specialist at arenaflex As a Customer Care Specialist, you will be the trusted first point of contact for our valued Romanian and Polish-speaking clients. Your primary mission will be to ensure that every customer interaction is handled with precision, empathy, and professionalism. Working within a collaborative international team, you will play a vital role in helping our users unlock the full potential of our cutting-edge logistics platform. Core Responsibilities Customer Inquiry Resolution: Independently analyse and respond to customer questions regarding the usage, features, and functionality of the arenaflex platform. You will become a product expert capable of guiding users through every step of their journey. Invoice and Billing Support: Provide accurate, clear assistance to customers regarding invoices, billing queries, payment confirmations, and account-related administrative matters. Your attention to detail will ensure smooth financial interactions. Problem Analysis and Troubleshooting: Conduct structured problem analyses to identify root causes, document findings, and escalate complex technical issues to the appropriate internal teams when needed. Customer Education and Training: Deliver helpful guidance, mini-trainings, and walkthroughs to empower customers to use the platform independently and efficiently. You will contribute to building customer confidence and long-term loyalty. Translation and Localisation: Handle small translation tasks between Romanian, Polish, and English to support internal documentation, customer communications, and product feedback. Administrative Excellence: Maintain accurate records in our CRM systems, prepare internal reports, update customer accounts, and ensure all interactions are properly documented. Proactive Customer Engagement: Identify opportunities to enhance the customer experience, flag recurring issues, and suggest process improvements that benefit both the user and the company. Cross-Functional Collaboration: Work closely with product, sales, and technical teams to relay customer feedback and contribute to the continuous improvement of the arenaflex platform. What We Are Looking For Essential Qualifications At arenaflex, we are interested in people who combine language mastery with a service-first mindset. To succeed in this role, you should bring the following: Fluency in Romanian, Polish, and English: You must be able to communicate confidently and professionally in all three languages, both verbally and in writing, including formal business correspondence. Customer Service Experience: You have at least some first-hand experience in a customer service, customer care, or client support environment. Internships, part-time roles, or voluntary work in this area will also be considered. Technical Aptitude: You learn new software tools quickly, are comfortable navigating the MS Office Suite, and demonstrate a strong willingness to expand your technical skill set. Organisational Strength: You manage your time effectively, prioritise competing tasks with confidence, and consistently meet deadlines without compromising quality. Proactive Mindset: You do not wait for instructions you take initiative, anticipate needs, and bring creative solutions to the table. Reliability and Accountability: You take ownership of your work, follow through on commitments, and are someone your team and customers can depend on. Preferred Attributes That Will Make You Stand Out Previous experience supporting users of SaaS platforms, logistics software, or transportation management systems. Familiarity with ticketing systems such as Zendesk, Salesforce Service Cloud, Freshdesk, or similar CRM tools. Understanding of logistics, supply chain management, or freight forwarding operations. Experience working in an international, multicultural, or remote-first Transform t