Desktop Support Analyst Tier 1

Job Description: DSA is the initial point of contact for all incoming support inquiries Responsible for triaging, troubleshooting, and resolving all tier 1 related issues Document each step of the troubleshooting process in Helions ticketing system, Autotask Offer swift, courteous support to Helions client base Manage 5-7 tickets in their queue and receive 16-18 calls a day Work in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users. Requirements: CompTIA A+ or equivalent certification(s) Associates Degree in Information Technology or related subject 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred) Knowledge of computer software, operating systems, hardware, and networking. Experience with software as a service (SaaS) and other software hosting protocols. Excellent verbal and written communication skills. Good problem-solving and critical-thinking skills. Able to work in a team as well as independently. Ability to prioritize tasks effectively in a fast-paced environment. Experienced in providing professional and courteous customer service. Benefits: certification training materials exam reimbursement 100% company paid Medical premiums at the individual level company funded HRA Dental and Vision Insurance PTO paid Holidays paid Maternity/Paternity Leave 401k match company paid Long Term Disability and Life insurance supplemental Life insurance Short Term Disability and much more! Apply To this Job Company : Helion Technologies Salary : Full-time Job Description: DSA is the initial point of contact for all incoming support inquiries Responsible for triaging, troubleshooting, and resolving all tier 1 related issues Document each step of the troubleshooting process in Helions ticketing system, Autotask Offer swift, courteous support to Helions client base Manage 5-7 tickets in their queue and receive 16-18 calls a day Work in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users. Requirements: CompTIA A+ or equivalent certification(s) Associates Degree in Information Technology or related subject 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred) Knowledge of computer software, operating systems, hardware, and networking. Experience with software as a service (SaaS) and other software hosting protocols. Excellent verbal and written communication skills. Good problem-solving and critical-thinking skills. Able to work in a team as well as independently. Ability to prioritize tasks effectively in a fast-paced environment. Experienced in providing professional and courteous customer service. Benefits: certification training materials exam reimbursement 100% company paid Medical premiums at the individual level company funded HRA Dental and Vision Insurance PTO paid Holidays paid Maternity/Paternity Leave 401k match company paid Long Term Disability and Life insurance supplemental Life insurance Short Term Disability and much more! Apply To this Job Company : Helion Technologies Salary : Full-time