Help Desk Specialist I

Providing first-level technical support, the full-time Help Desk Specialist I will assist employees and contractors in a remote environment by responding to service requests, troubleshooting various issues, and documenting incidents in ServiceNow. Key responsibilities Serve as the Tier 1 customer support Point of Contact for all inquiries and incidents in a 24x7x365 help desk environment Accurately log and document all incidents and service requests while performing initial troubleshooting and escalation as necessary Monitor ticket status and communicate updates to customers, ensuring timely resolution of issues Required qualifications Minimum 1 year of experience in IT help desk or technical customer support Working knowledge of Windows operating systems, Microsoft Office, Active Directory, and basic networking concepts Ability to work rotating shifts, including nights, weekends, and holidays Sole U.S. citizenship required with the ability to pass a CBP Background Investigation High school diploma or equivalent required Apply To this Job Company : Titan Technologies Salary : Work from home .