Remote Digital Support Intelligent Automation Solutions Engineer

Note: The job is a remote job and is open to candidates in USA. Autodesk is a company that creates innovative software solutions and is seeking a Digital Support Intelligent Automation Solutions Engineer. This role focuses on designing and building technology solutions to enhance the efficiency of Customer Technical Success teams by addressing operational challenges through automation and integration of various tools.ResponsibilitiesCollaborate with stakeholders to understand operational pain points and translate requirements into pilot-ready automation solutionsRapidly build POCs to test hypotheses, validate feasibility, and iterate based on measurable success criteria and feedbackBuild production-aware prototypes with reusability, security, maintainability, and future scale in mindIntegrate automation solutions with enterprise systems, APIs, AI tool connectors, MCP-based services, and data sources such as Salesforce Service Cloud or SnowflakeBuild or integrate lightweight internal tools, including web-based prototypes, Slackbots, and workflow automationsTroubleshoot and improve pilot reliability by implementing logging, error handling, and basic observability across workflows and integrationsDocument technical designs, integration patterns, lessons learned, and handoff requirements for solutions that may transition to platform or engineering teamsSkills3+ years of experience building automation, integration, or AI-assisted workflow solutions that solve business or operational problemsPersistent, proactive builder who is comfortable working through ambiguity, learning unfamiliar systems quickly, and engaging internal experts to unblock progress, understand constraints, and find practical paths forwardProven ability to design and deliver intelligent automation tools, internal applications, or workflow solutions that create measurable business valueExperience building Salesforce Service Cloud automations using Salesforce Flow, and integrating Salesforce data into internal tools, workflow automations, or AI-assisted solutions through APIsHands-on experience building and validating AI-enabled solutions using Python, JavaScript, or similar languages, and/or workflow orchestration platforms such as Copilot Studio, n8n, LangGraph, or equivalent toolsExperience integrating multiple data or knowledge sources into internal tools, search experiences, Slackbots, or AI-assisted workflowsAbility to build lightweight internal UIs for prototypes (e.g., Streamlit, React, TypeScript)Experience collaborating with cross-functional teamsAPI design patterns, authentication flows (OAuth, connected apps), and webhook integrationsUnderstanding data security, identity, entitlements, PII handling, secrets management, and enterprise governanceAdvanced Power Automate & Power Platform developmentAbility to troubleshoot end-to-end automations using logs/traces, API error handling, retries, and runbooks for pilotsGit-based workflows, basic CI/CD, environment configContainers (Docker) for quick integrationsEvent-driven basics (webhooks, queues, retries/idempotency)Knowledge of Power BI for reporting and dashboardsExperience with case management or CRM systems (Salesforce Service Cloud ideal)Experience building human-assist support tooling (Examples: Summaries, knowledge suggestions, automated email generation, sentiment analysis, troubleshooting guidance)BenefitsHealth and financial benefitsTime awayEveryday wellnessAnnual cash bonusesCommissions for sales rolesStock grantsA comprehensive benefits packageCompany OverviewAutodesk develops 3D design software for use in the architecture, engineering, construction, and media industries. It was founded in 1982, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.autodesk.com.Company H1B SponsorshipAutodesk has a track record of offering H1B sponsorships, with 34 in 2026, 233 in 2025, 243 in 2024, 269 in 2023, 359 in 2022, 298 in 2021, 260 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To this Job .