Remote Epic Professional Billing Analyst

Note: The job is a remote job and is open to candidates in USA. Optimum Healthcare IT is seeking an Epic Professional Billing Analyst to provide ongoing support and optimization of Epic applications. The role involves ensuring operational stability, resolving incidents, and collaborating with stakeholders to maximize the value of the Epic platform.ResponsibilitiesApplication Support & MaintenanceProvide daily support, troubleshooting, and resolution of incidents and service requests for assigned Epic modulesPerform routine system maintenance tasks, including build updates, configuration changes, data corrections, and environment validationsEnsure ticket documentation is complete, accurate, and compliant with AMS standardsMaintain a strong understanding of Epic workflows, system dependencies, and end-user needsParticipate in scheduled on-call or after-hours support as requiredMaintain awareness of system integrations and dependencies that may impact Epic workflows or functionality, escalating issues through appropriate channels as neededSupport cross-team collaboration to resolve issues impacting multiple Epic applicationsSupport operational and maintenance activities within the scope of managed servicesCollaboration & CommunicationParticipate in meetings with client teams by providing clear updates, discussing issues, and recommending solutionsCollaborate effectively with internal analysts and external client counterparts to ensure coordinated supportClearly communicate the impacts of system changes and upcoming enhancementsWork independently while effectively prioritizing tasks in alignment with client needsProvide well-reasoned recommendations that clearly outline the pros and cons of each optionSupport operational and maintenance activities within the scope of managed services, escalating project-level initiatives through appropriate governance channelsEscalate issues to leadership efficiently and effectively through established channelsProfessional DevelopmentMaintain required Epic certifications or proficiencies and continuously expand skill sets (Epic and beyond)Participate in ongoing training to deepen application knowledge and cross-train on additional Epic modulesStay informed of evolving Epic best practices, healthcare technology trends, and regulatory requirementsSkillsEpic Professional Billing Certification (MUST HAVE)2+ years of Analyst experienceDemonstrated experience supporting application build, maintenance, and testingWorking knowledge of clinical or operational Epic workflowsStrong analytical, documentation, and problem-solving skillsExperience collaborating with interface teams and vendors for issue resolutionBenefitsMedicalDentalPTOHolidaysCell phone allowanceCompany OverviewOptimum Healthcare IT provides consulting, staffing, and digital transformation services tailored to healthcare organizations. It was founded in 2012, and is headquartered in Jacksonville, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.optimumhit.com. Apply To this Job Note: The job is a remote job and is open to candidates in USA. Optimum Healthcare IT is seeking an Epic Professional Billing Analyst to provide ongoing support and optimization of Epic applications. The role involves ensuring operational stability, resolving incidents, and collaborating with stakeholders to maximize the value of the Epic platform.ResponsibilitiesApplication Support & MaintenanceProvide daily support, troubleshooting, and resolution of incidents and service requests for assigned Epic modulesPerform routine system maintenance tasks, including build updates, configuration changes, data corrections, and environment validationsEnsure ticket documentation is complete, accurate, and compliant with AMS standardsMaintain a strong understanding of Epic workflows, system dependencies, and end-user needsParticipate in scheduled on-call or after-hours support as requiredMaintain awareness of system integrations and dependencies that may impact Epic workflows or functionality, escalating issues through appropriate channels as neededSupport cross-team collaboration to resolve issues impacting multiple Epic applicationsSupport operational and maintenance activities within the scope of managed servicesCollaboration & CommunicationParticipate in meetings with client teams by providing clear updates, discussing issues, and recommending solutionsCollaborate effectively with internal analysts and external client counterparts to ensure coordinated supportClearly communicate the impacts of system changes and upcoming enhancementsWork independently while effectively prioritizing tasks in alignment with client needsProvide well-reasoned recommendations that clearly outline the pros and cons of each optionSupport operational and maintenance activities within the scope of managed services, escalating project-level initiatives through appropriate governance channelsEscalate issues to leadership efficiently and effectively