Senior Data Analyst, Client Insights Lead

Our Mission iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world's leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more. What We Do We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions. We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations. What You'll Do The Senior Data Analyst, Client Insights Lead reports to the Vice President of Data Solutions and partners closely with client stakeholders and internal teamsincluding Product, Engineering, and Commercialto drive measurable business outcomes through clear, actionable insights that inform product, performance, and strategic decisions. In this role, you will serve as a client-facing analytics partner, regularly presenting to client leadership and translating complex data into focused insights and recommended actions, while helping shape and evolve iSeatz's analytics capabilities. This role blends fast-turn, client-driven analysis with longer-term strategic analytics work and requires strong judgment, prioritization, and the ability to shift seamlessly between immediate client needs and durable, scalable insight development. Your Impact Serve as a trusted analytics partner to client leaders, building the relationships and business context required to enable faster, better-informed decisions Proactively identify trends, risks, and opportunities across performance, customer behavior, conversion, and competitive dynamics Actively build and expand relationships with client stakeholders and analysts to enable deeper collaboration and more strategic insight delivery Synthesize complex analyses into clear, compelling written and verbal narratives tailored to executive and non-technical audiences Lead presentations of insights and recommendations in client meetings, QBRs, and internal forums Translate client questions and business needs into analytical approaches, hypotheses, and prioritized workstreams Partner with Product, Engineering, and Data Solutions teams to inform and contribute to requirements and prioritization for data platforms, dashboards, and analytics capabilities Apply a product ownershipstyle mindset to analytics by developing a deep understanding of the client platform, user behavior, and business domain Reinforce shared KPI definitions and analytical methodology to support a consistent source of truth across reporting and insights Contribute to documentation, onboarding, and enablement efforts that help clients and internal teams effectively adopt and use iSeatz data products What You Bring To The Table 7+ years of experience in analytics, data strategy, consulting, or a related role with direct stakeholder engagement Exceptional written and verbal English communication skills, with the ability to clearly, precisely, and confidently communicate complex technical and business concepts to executive and non-technical audiences. Strong business judgment, demonstrated by the ability to discern priorities, understand tradeoffs, and focus effort where it will have the greatest impact Advanced SQL skills and experience working with modern data warehouses (Snowflake preferred) Experience delivering insights via BI tools (Tableau preferred) and translating data into executive-ready outputs such as slides, dashboards, and written narratives Demonstrated awareness of data privacy, security, and responsible data handling practices when working with sensitive or cross-organization data Ability to use systems thinking and context to determine which data matters, how it should be interpreted, and how insights should be applied Ability to balance proactive insight generation and data product development with responsive support in a fast-paced, client-facing environment Strong accountability and dependability, with clear ownership of deliverables, narratives, and stakeholder relationships Alignment with iSeatz core values, including collaboration, accountability, curiosity, and customer focus Bonus Points Experience in travel, eCommerce, marketplaces, or digital consumer products Background in analytics consulting, data-as-a-service, or embedded analytics roles Exposure to product analytics, experimentation, or conversion optimization Experience using Python for analysis or data manipulation Familiarity with data governance concepts and best practices Comfort working with senior executives and facilitating insight-driven discussions Location This role is remote-first