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About the role
Blue Ridge Solutions, Inc is hiring a Technical Support Analyst to provide technical and user support to clients and work proactively with customers to improve their operations.RequirementsTake pride in interactions with customers and develop positive working relationshipsProvide technical and user support to clients and follow escalation proceduresWrite SQL queries to report and analyze client databases and debug issuesWrite batch scripts to support software's background processes and debug issuesAssist with building new client systems utilizing SaaS solutionRespond to client support issues via email and phoneUtilize ticketing system to track and document client support communication, escalation, and resolutionsBenefitsGenerous Paid Time OffOriginally posted on Himalayas Apply To this Job .
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