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We are hiring an East Coast-based Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical conversations, solutions, and troubleshooting during implementations.Requirements4+ years in a technical support, solutions, or implementation role at a B2B SaaS company (pure software -- not hardware, networking, or systems integration)Strong working knowledge of JavaScript, HTML, CSS, and APIsComfortable using Postman or similar tools to troubleshoot API behaviorExperience administering or supporting SaaS platforms like Zendesk, Salesforce, or comparableGenuine technical curiosity -- self-directed learner who digs into product, reads docs, and builds working knowledge of complex systemsBenefitsCompetitive salaryOriginally posted on Himalayas Apply To this Job We are hiring an East Coast-based Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical conversations, solutions, and troubleshooting during implementations.Requirements4+ years in a technical support, solutions, or implementation role at a B2B SaaS company (pure software -- not hardware, networking, or systems integration)Strong working knowledge of JavaScript, HTML, CSS, and APIsComfortable using Postman or similar tools to troubleshoot API behaviorExperience administering or supporting SaaS platforms like Zendesk, Salesforce, or comparableGenuine technical curiosity -- self-directed learner who digs into product, reads docs, and builds working knowledge of complex systemsBenefitsCompetitive salaryOriginally posted on Himalayas Apply To this Job
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