AGM - Project Manager - S&D Support

Role Overview: As a DevOps Lead for Customer Acquisition Apps, you will be responsible for driving development, maintenance, and delivery projects impacting Sales and Distribution (SDR) system applications/modules, with a preference for POS. Your main focus will be to ensure the delivery of business/IT capabilities within the portfolio. You will coordinate and collaborate with multiple partners/vendors to create an integrated project plan for project delivery, including small and medium transformation programs. It will be your responsibility to drive partners to deliver within agreed milestones, scope, and quality standards. You will also be accountable for ensuring zero-defect delivery and bridging gaps between various stakeholders. Your role will involve engaging with business teams for requirement clarification, UAT signoff, and overall delivery signoff. Additionally, you will facilitate production rollouts and support post-production incident resolution, including L2 and L3 incidents. Key Responsibilities: - Be sought out as a Sales, Distribution, and Retail Systems IT Subject Matter Expert (SME), with preference given to POS, Sales Incentive Management, Dedupe, and SDR related application experience. - Participate in solution and low-level design documents review for projects to ensure alignment with business requirements and optimize delivery efforts. - Deliver projects using Waterfall/Agile methodology, liaising and managing partners to ensure delivery as per the agreed solution, project plan, and milestones. - Review project plans, approve development, build, testing approach, SIT/UAT execution, and releases to ensure projects are delivered as per agreed milestones. - Analyze, review, and track L2 and L3 MTTRs for post-deployment support to ensure incidents are resolved within the agreed SLA. Qualifications Required: - 5+ years of experience in IT deliveries for BSS applications/Sales, Distributions, and Retail Applications, with preferred Telecom BSS domain experience. - Experience in leading IT deliveries involving API-based integrations, digital integrations, legacy systems to open-source or cloud-based transformations. - Experience working in multi-vendor/multi-stakeholder environments, understanding diverse processes and approaches. - Demonstrated high level of accountability, meeting deadlines, and leading IT delivery teams. - Strong communication, interpersonal, and negotiation skills. - Knowledge and experience in AI, automation, and cloud-based tools preferred. - Technical/Professional Qualifications: BE/B-tech/MCA degree or Management degree in IT/Systems. Sound knowledge of Agile & DevOps tools such as Docker, Jenkins, Kubernetes. Project Management and Industry Certifications like PMP, PRINCE2, CSM, Safe Agile, DevOps, ITIL, etc. Certifications in AI, automation, or cloud-based tools preferred. Development background in Java, Oracle, SQL, or Open Source technologies would be beneficial. Role Overview: As a DevOps Lead for Customer Acquisition Apps, you will be responsible for driving development, maintenance, and delivery projects impacting Sales and Distribution (SDR) system applications/modules, with a preference for POS. Your main focus will be to ensure the delivery of business/IT capabilities within the portfolio. You will coordinate and collaborate with multiple partners/vendors to create an integrated project plan for project delivery, including small and medium transformation programs. It will be your responsibility to drive partners to deliver within agreed milestones, scope, and quality standards. You will also be accountable for ensuring zero-defect delivery and bridging gaps between various stakeholders. Your role will involve engaging with business teams for requirement clarification, UAT signoff, and overall delivery signoff. Additionally, you will facilitate production rollouts and support post-production incident resolution, including L2 and L3 incidents. Key Responsibilities: - Be sought out as a Sales, Distribution, and Retail Systems IT Subject Matter Expert (SME), with preference given to POS, Sales Incentive Management, Dedupe, and SDR related application experience. - Participate in solution and low-level design documents review for projects to ensure alignment with business requirements and optimize delivery efforts. - Deliver projects using Waterfall/Agile methodology, liaising and managing partners to ensure delivery as per the agreed solution, project plan, and milestones. - Review project plans, approve development, build, testing approach, SIT/UAT execution, and releases to ensure projects are delivered as per agreed milestones. - Analyze, review, and track L2 and L3 MTTRs for post-deployment support to ensure incidents are resolved within the agreed SLA. Qualifications Required: - 5+ years of experience in IT deliveries for BSS applications/Sales, Distributions, and Retail Applications, with preferred Telecom BSS domain experience. - Experience in leading