Associate / Specialist, L2 Production Support

Role Overview: You will be a Production Support Specialist at Volante Technologies, responsible for maintaining the stability, availability, and performance of payment applications in production environments within the Payments domain. Your primary focus will be on application support, proactive monitoring, and timely incident resolution, ensuring seamless business operations. The role requires flexibility to work in a 24/7 rotational shift model. Key Responsibilities: - Monitor applications to ensure system stability and perform proactive troubleshooting. - Investigate and resolve production incidents as part of L2 support while meeting defined SLAs. - Conduct root cause analysis (RCA) for recurring and critical issues, driving preventive actions. - Collaborate with internal teams and business stakeholders to gather necessary information for timely issue resolution. - Manage alerts, incidents, service requests, and problem tickets using standard tools. - Analyze logs, execute SQL queries, and validate data to support issue resolution. - Adhere to ITIL processes, including Incident, Problem, and Change Management. - Support production deployments and participate in release validation activities. - Maintain and update runbooks, SOPs, and knowledge base documentation. - Collaborate effectively with cross-functional teams and customer stakeholders. - Be flexible to work in shifts, supporting a 24/7 production environment. Qualifications Required: - 25 years of experience in Production Support, preferably within the Payments or Banking domain. - Hands-on experience with JAVA, Kubernetes, Kafka, SQL, MongoDB, and Unix/Linux commands. - Familiarity with incident management and collaboration tools (e.g., ServiceNow, JIRA, Confluence). - Knowledge of monitoring and observability tools such as Grafana, New Relic, or similar. - Strong understanding of APIs and integration concepts. - Working knowledge of cloud platforms (AWS, Azure) and CI/CD pipelines. - Strong analytical, problem-solving, and communication skills. Additional Company Details (if present): Volante Technologies values diversity, inclusion, and innovation. The company is committed to creating a performance-driven workplace where everyone is respected, valued, and empowered to bring their authentic selves to work. Volante welcomes candidates from all backgrounds, ensuring equitable opportunities for growth and development. The company celebrates differences, fosters collaboration, creativity, and a sense of belonging among its team members. Role Overview: You will be a Production Support Specialist at Volante Technologies, responsible for maintaining the stability, availability, and performance of payment applications in production environments within the Payments domain. Your primary focus will be on application support, proactive monitoring, and timely incident resolution, ensuring seamless business operations. The role requires flexibility to work in a 24/7 rotational shift model. Key Responsibilities: - Monitor applications to ensure system stability and perform proactive troubleshooting. - Investigate and resolve production incidents as part of L2 support while meeting defined SLAs. - Conduct root cause analysis (RCA) for recurring and critical issues, driving preventive actions. - Collaborate with internal teams and business stakeholders to gather necessary information for timely issue resolution. - Manage alerts, incidents, service requests, and problem tickets using standard tools. - Analyze logs, execute SQL queries, and validate data to support issue resolution. - Adhere to ITIL processes, including Incident, Problem, and Change Management. - Support production deployments and participate in release validation activities. - Maintain and update runbooks, SOPs, and knowledge base documentation. - Collaborate effectively with cross-functional teams and customer stakeholders. - Be flexible to work in shifts, supporting a 24/7 production environment. Qualifications Required: - 25 years of experience in Production Support, preferably within the Payments or Banking domain. - Hands-on experience with JAVA, Kubernetes, Kafka, SQL, MongoDB, and Unix/Linux commands. - Familiarity with incident management and collaboration tools (e.g., ServiceNow, JIRA, Confluence). - Knowledge of monitoring and observability tools such as Grafana, New Relic, or similar. - Strong understanding of APIs and integration concepts. - Working knowledge of cloud platforms (AWS, Azure) and CI/CD pipelines. - Strong analytical, problem-solving, and communication skills. Additional Company Details (if present): Volante Technologies values diversity, inclusion, and innovation. The company is committed to creating a performance-driven workplace where everyone is respected, valued, and empowered to bring their authentic selves to work. Volante welcomes candidates from all backgrounds, ensuring equitable opportunities for growth and development. The company celebrates differenc