Product Support Specialist

We are looking for a proactive and customer-focused Product Support Executive to assist users in effectively using our products. The role involves troubleshooting issues, providing timely support, and working closely with internal teams to ensure a smooth customer experience. Key Responsibilities Provide technical and functional support to customers via phone, email, chat, or ticketing systems Understand product features and guide users on proper usage Diagnose, troubleshoot, and resolve product-related issues in a timely manner Escalate complex issues to the relevant internal teams and follow up until resolution Document customer interactions, issues, and solutions accurately Assist in product testing, feedback collection, and continuous improvement Create and update support documentation, FAQs, and user guides Ensure high levels of customer satisfaction Required Skills Qualifications Bachelor s degree in any discipline (technical background preferred) 0-2 years of experience in product support / customer support Good understanding of software products / applications Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Familiarity with CRM or ticketing tools is an added advantage