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About the role
About the Role: We are looking for a motivated and detail-oriented Level 1 Support Engineer Intern from Kerala to join our technical team. This role is ideal for someone who is passionate about technology, enjoys problem-solving, and is eager to learn about product functionality and customer support. As a Level 1 Engineer Intern, you'll be part of a dynamic and team-oriented team responsible for ensuring smooth technical operations and delivering an excellent client experience. This internship offers valuable exposure to real-world technical support and product operations. Key Responsibilities: - Provide first-level technical support and assist in resolving basic product-related issues. - Communicate with clients or internal teams via email, chat, or calls - primarily in English and Malayalam. - Escalate complex issues to senior engineers and assist in timely follow-ups. - Participate in testing, troubleshooting, and documentation of technical issues. - Support the team in product deployment, maintenance, and process improvement activities. - Learn and apply company tools, systems, and procedures effectively. Skills Competencies: - Malayalam - English - analytical and problem-solving abilities - software systems - troubleshooting - product support processes - Eagerness to learn and adapt to new tools and technologies - remote setup - Detail-oriented - proactive approach to work Educational Qualifications: - Currently pursuing or recently completed a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Experience: - Freshers or students with internship or academic project experience in technical support, IT, or software systems are encouraged to apply. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .