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About the role
Job Summary: We are looking for technically skilled and customer-oriented SME Voice Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential. Key Responsibilities: Provide technical voice support to B2B (enterprise) customers. Troubleshoot and resolve issues related to: SQL, DNS, VPN, Server Support (Windows/Linux) Networking (TCP/IP, routing, firewalls) Cloud Services especially Microsoft Azure Application and system-level issues Assist with technical configurations and product usage. Accurately document cases and escalate unresolved issues. Ensure timely resolution while meeting SLAs and quality standards. Required Skills & Qualifications: 2.5 to 5 years in technical support (voice-based, B2B preferred) Proficiency in: SQL, DNS, VPN, Server Support Networking, Microsoft Azure Basic understanding of coding/scripting Strong troubleshooting and communication skills Ability to work in a 24x7 rotational shift environment Job Summary: We are looking for technically skilled and customer-oriented SME Voice Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential. Key Responsibilities: Provide technical voice support to B2B (enterprise) customers. Troubleshoot and resolve issues related to: SQL, DNS, VPN, Server Support (Windows/Linux) Networking (TCP/IP, routing, firewalls) Cloud Services especially Microsoft Azure Application and system-level issues Assist with technical configurations and product usage. Accurately document cases and escalate unresolved issues. Ensure timely resolution while meeting SLAs and quality standards. Required Skills & Qualifications: 2.5 to 5 years in technical support (voice-based, B2B preferred) Proficiency in: SQL, DNS, VPN, Server Support Networking, Microsoft Azure Basic understanding of coding/scripting Strong troubleshooting and communication skills Ability to work in a 24x7 rotational shift environment
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