Command Center Manager

Company Details

Are you a strategic leader with a passion for operational excellence in high-availability environments? Do you thrive in fast-paced, mission-critical settings and love mentoring high-performing teams? If so, Berkley Technology Services (BTS) wants to meet you!

BTS is the powerhouse tech arm of W. R. Berkley Corporation , a Fortune 500 commercial insurance leader. We deliver cutting-edge IT solutions to over 60 global operating units, driving innovation and security across the enterprise. With a culture built on collaboration, entrepreneurship, and continuous growth, BTS is where technology leaders come to thrive.

Right Team. Right Technology. Simple and Secure.

Responsibilities

What You'll Do

• As our Command Center Manager , you’ll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You’ll be responsible for:

• Overseeing incident response, system monitoring, and SLA adherence

• Leading enterprise event escalations and executive-level communications

• Driving process maturity, automation, and operational efficiency

• Hiring, mentoring, and developing top-tier technical talent

• Collaborating with SRE and infrastructure teams to enhance monitoring and tooling

• Reporting on KPIs, system availability, and customer satisfaction metrics

Qualifications

• What You Bring

• 5+ years in a leadership role within a Data Center , NOC , or SOC

• Proven success in high-pressure, high-visibility environments

• Strong technical acumen and hands-on experience with tools like SolarWinds , AppDynamics , Dynatrace , DataDog , etc.

• Exceptional communication, project management, and analytical skills

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

• Experience with SRE principles , automation , and tooling optimization is a plus

• Why BTS?

• Be part of a Fortune 500-backed tech team with global impact

• Work in a culture that values innovation , growth , and employee development

• Enjoy opportunities to expand your career into roles you never imagined

• Make a real difference in how technology supports the future of insurance

• The Company is an equal employment opportunity employer.