Voice Engineer

About the Company

We are a fast-growing software company specializing in sales and service analytics, and real-time communication platforms. We move quickly, solve real problems, and take ownership of our systems to ensure a great experience for thousands of users. As part of our team, you'll see your work delivered to customers and make a direct impact every day. What You'll Do Support our voice infrastructure as a tier 2 voice engineer (VoIP) with involvement in design and deployment

Work with SIP signaling stacks, media routing, and session control

Work with WebRTC and browser-based real-time communication modules

Troubleshoot issues across signaling layers, media paths, NAT traversal, quality challenges, and interoperability

Contribute to metrics, dashboards, traces, and alarms for call quality, latency, and system health

Collaborate with backend, front-end, and DevOps teams on new voice features, APIs, and pipelines

Stay up-to-date with real-time communication trends and share best practices across the team

You Should Have Deep knowledge of SIP (signaling, SDP, session control) and RTP / SRTP / media negotiation

Experience maintaining and/or deploying high-scale voice or RTC platforms

Hands-on experience with WebRTC, STUN/TURN/ICE

Strong Linux administration skills, networking fundamentals, routing, QoS, and firewall/NAT configuration

Excellent analytical and troubleshooting skills with the ability to find root causes under pressure

Ownership mindset, comfort with ambiguity, and a drive to deliver in a fast-moving environment

Bonus Skills (Optional) Experience with open-source SIP servers and media servers

Exposure to real-time monitoring and observability platforms

Experience working with APIs, microservices, and cloud infrastructure

Telecom background or experience with call analytics

Why You'll Love It Here High-impact role where your work directly affects thousands of users

Low bureaucracy, high autonomy, freedom to choose and build

Collaborative, supportive team culture

Competitive compensation, benefits, and flexibility

Opportunities for professional development in a fast-evolving space

Benefits

• Opportunities for growth and advancement

• Health, dental, and vision insurance

• Retirement with company match

• Paid time off and holidays

• Life insurance and disability coverage

• Critical illness and accident coverage

• Employee Assistance Program