Senior Software Engineering - Cloud Support and Operations

Roles & Responsibilities As a Senior Engineer on the Cloud Support & Ops team (CSO) you'll be part of the larger Operational Engineering group who is responsible for building a truly global, self-service cloud platform (PaaS) to enable Global Techs growing number of engineering teams to build, deploy, run and operate their services in a fully autonomous fashion. You will help drive technical decision-making, in support of the global cloud platform. You will focus on performing non-incident, business hour troubleshooting, reviewing pull requests, following runbooks to provision new infrastructure, onboarding assistance and light-weight solution architecting. Perform operations tasks like applying security patches to infrastructure and Terraform modules. Approve pull requests, modify security rules, etc Supports new product launches and adding new tenants and/or markets to the platform by provisioning new infrastructure like AWS resources, Ingress stack, etc following established runbooks. Provide mentoring to junior engineers. You embrace constructive feedback from these groups and adapt to align with organizational standards and objectives. What to Bring Bachelors degree with (5-9 years) at least 4 years of hands-on experience working on a Cloud environment Hands-on experience with at least one IaC tool (e.g. CDK, Terraform, CloudFormation) Hands-on experience from working in a support ticketing system following runbooks and decision trees for triaging Hands on experience with technologies on our stack including Java, Spring/Spring Boot Operational experience (i.e. on-call rotation, incident response) Ability to drive best practices and set standards for your team.