Source description
About the role
Remote maintenance. Preventive maintenance. Remote software deployment. Customer data analysis. Project management during warranty period. Ensure fast end-to-end processing of warranty claims. Customer portal administration Be the main customer interface for warranty related matters and communication for assigned installations. De ne/organize/secure needed actions and order replacement parts / manpower to rectify warranty claims in a fast and professional manner, including participating in the re-claiming process towards vendors. Ensure Warranty data quality for products/projects. Minimize warranty and failure costs for W rtsil and down-time for customers, warranty project. Projects pro tability will be a performance indicator. Escalate technical/ nancial issues in timely manner. Proactive claim follow-up with customer. Ensure that warranty policies are applied. Focus on achieving results as a team. Follow W rtsil business ethics and rules. Requirements for the position: Degree in Electrical-, Electronics-, Maritime-, Software Engineering, IT Support or similar eld 5 plus years experience in Maritime- or IT Services / Support environment. Excellent communication skills (both oral and written) with customers and external + internal partners. Customer focus puts customer rst. Relationship building collaborative. Self-management effective coordination, prioritization & cascading of information. Project Management Skills Ports optimisation products knowledge is advantage. Experience in customer services or customer support. Flexibility and ability to travel occasionally. Fluent in written and spoken English, other languages considered as bene t. Proactive and positive attitude.
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