Service Desk Technician

• Provide Tier 1–2 technical support for Windows-based laptops, desktops, and peripherals • Troubleshoot and resolve hardware, software, and operating system issues • Administer Active Directory and Azure Entra ID (user creation, disabling accounts, password resets, group membership) • Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint • Prepare, image, configure, and deploy computers for new hires and replacements • Perform onboarding and offboarding IT tasks (account provisioning, access removal, asset recovery) • Diagnose and resolve common networking, printer, and connectivity issues • Document incidents, requests, and resolutions in a ticketing system • Escalate complex issues while maintaining ownership through resolution • Maintain inventory of IT assets and support lifecycle management • Deliver professional, customer-focused in-office support