Senior Product Manager, Risk Operations

Platform Strategy & Vision:

Define the long-term vision for Wave’s Risk & Payment Operations Platform

Establish a unified strategy for operational workflows, decisioning, case management, and controls

Identify opportunities to reduce manual effort through automation and scalable platform capabilities

Balance operational efficiency, regulatory requirements, risk management, and customer experience

Internal Tools & Workflow Management:

Build the systems that enable teams to investigate, review, approve, monitor, and manage customer activity

Define and improve operational workflows across risk reviews, compliance processes, fraud investigations, holds, reserves, disputes, and escalations

Create intuitive tooling that helps internal teams make consistent and effective decisions

Partner with stakeholders to eliminate operational bottlenecks and improve team productivity

Decisioning & Platform Infrastructure:

Define platform capabilities for rules management, decision orchestration, case management, audit trails, and workflow automation

Partner with Engineering and Data teams to establish scalable foundations for operational decision-making

Create reusable platform services that can support multiple operational use cases across the business

Ensure systems are observable, measurable, and continuously improving

Customer Experience & Trust:

Advocate for customer experience within operational and risk-related workflows

Ensure operational processes are transparent, predictable, and minimize friction for legitimate customers

Partner with Support and Customer Success teams to improve communication and resolution experiences

Measure the impact of operational decisions on customer trust and satisfaction

Cross-Functional Leadership:

Serve as the product leader for internal operations platforms across Payments

Align stakeholders across Product, Engineering, Risk, Compliance, Finance, Support, and Data

Drive prioritization and strategic decision-making in a highly cross-functional environment

Communicate platform strategy, progress, and outcomes to senior leadership