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About the role
Description This is an infrastructure + L2/L3 support role (not software development). You will support production systems across cloud and on-prem, handle deployments/upgrades, reduce downtime, and support ISO27001 controls. Responsibilities - Deploy, upgrade and maintain RTDS production environments (cloud + on-prem) to ensure high uptime. - Provide L2/L3 support: troubleshooting, incident resolution, RCA, and service restoration. - Administer AWS/Azure infrastructure, networking, and security. - Implement high availability, disaster recovery, and performance optimization. - Execute secure deployments and upgrades with proper validation and rollback plans. - Manage monitoring, alerting, logging, and KPI reporting to improve MTTR - Perform SQL Server administration (FCI setup, backups/restores, maintenance, SQL Agent jobs). - Own backup strategy, DR readiness, and testing. - Maintain security controls and support ISO 27001:2022 compliance. - Maintain documentation and support 24/7 operations, including on-call rotations. Qualifications Must-have - 712+ years of experience in IT Infrastructure / Systems / Platform Operations / Production Support - Engineering degree in Computer Science / IT (or a related field) - Hybrid infrastructure experience (cloud + on-prem, AWS/Azure) - Strong infrastructure knowledge: AD, IIS, MS SQL, clustering, load balancing, automation, CI/CD, DR/BCP - Virtualization expertise (VMware/Hyper-V) with networking and storage knowledge. - Hands-on experience with Microsoft SQL Server (backup, restore, maintenance) - Strong troubleshooting, communication, and monitoring/logging tool experience. - Knowledge of cybersecurity principles and best practices for securing real-time systems. Nice-to-have - ISO27001:2022 exposure, ITIL/ITSM, Jira/Zendesk - Cloud/infrastructure certifications (AWS/Azure, etc.) .
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