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About the role
Web Jeevan is seeking a skilled and enthusiastic Chatbot / AI Support Specialist to join our innovative team. In this role, you will design, implement, and maintain cutting-edge chatbot solutions to enhance customer experiences. Youll collaborate with cross-functional teams to deliver seamless AI-driven support, troubleshoot technical issues, and optimize user interactions. This position offers an exciting chance to work with advanced AI technologies, contribute to transformative projects, and grow within a dynamic company dedicated to pushing the boundaries of customer service excellence. Roles and Responsibilities - Designing and developing intelligent chatbot systems using platforms like Dialogflow, Microsoft Bot Framework, or similar tools. - Implementing AI solutions to handle customer inquiries, automate responses, and escalate complex issues to human agents when necessary. - Collaborating with developers and product teams to integrate chatbots with existing systems, including CRMs and e-commerce platforms. - Monitoring and analyzing chatbot performance metrics to identify areas for improvement and optimize user satisfaction. - Troubleshooting technical issues related to chatbot functionality, ensuring minimal downtime and quick resolution. - Training AI models to improve natural language understanding and response accuracy over time. - Providing technical support to end-users, addressing their concerns and ensuring a smooth interaction with AI systems. - Documenting processes and maintaining detailed records of chatbot configurations, updates, and issue resolutions. - Staying updated on the latest AI and chatbot technologies to recommend innovative solutions for Web Jeevans clients. - Ensuring compliance with data privacy regulations, such as GDPR, while handling user data. Qualifications And Skills - Technical expertise in chatbot development platforms (e.g., Dialogflow, Rasa, or Microsoft Bot Framework). - Proficiency in programming languages like Python, JavaScript, or Java, with experience in AI/ML libraries. - Understanding of NLP (Natural Language Processing) and its application in conversational AI. - Problem-solving skills to diagnose and resolve technical issues efficiently. - Communication skills to interact with team members and explain complex technical concepts to non-technical stakeholders. - Experience in customer support or a related field, with a focus on improving user experiences. - A minimum of 6 months of relevant experience in chatbot development or AI support roles. Job Type Full-time / Freelance / Part-time / Contract Experience A minimum duration of 6 months is mandatory. If this job aligns with your skills and career goals, we encourage you to apply by sharing your CV and becoming part of a forward-thinking team. Know someone who might be a great fit Share this opportunity on social media and help others take the next step in their career too! Apply NOW! Written by Web Jeevan Software Engineer Jobs Job openings in IT, marketing, design, sales, and more. Whether you are a fresher or experienced professional, find opportunities that align with your skills, passion, and career goals. Browse listings, apply easily, and take the next step in your career today! Career - Customer Support Customer Support Executive Join Web Jeevan as a Customer Support Executive! Deliver exceptional service, resolve queries, and grow with us. Apply now for this exciting role! Customer Success Manager Join Web Jeevan as a Customer Success Manager! Drive client satisfaction, retention, and growth in a dynamic role. Apply now for this exciting opportunity. Help Desk Analyst Join Web Jeevan as a Help Desk Analyst! Provide top-notch technical support, troubleshoot IT issues, and grow in a dynamic environment. Apply today! Community Engagement Manager Join Web Jeevan as a Community Engagement Manager! Build vibrant communities, drive engagement, and shape our brand. Apply now! Call Center Supervisor Join Web Jeevan as a Call Center Supervisor! Lead our team, enhance customer service, and grow with us. Apply now for this full-time role. Web Jeevan is seeking a skilled and enthusiastic Chatbot / AI Support Specialist to join our innovative team. In this role, you will design, implement, and maintain cutting-edge chatbot solutions to enhance customer experiences. Youll collaborate with cross-functional teams to deliver seamless AI-driven support, troubleshoot technical issues, and optimize user interactions. This position offers an exciting chance to work with advanced AI technologies, contribute to transformative projects, and grow within a dynamic company dedicated to pushing the boundaries of customer service excellence. Roles and Responsibilities - Designing and developing intelligent chatbot systems using platforms like Dialogflow, Microsoft Bot Framework, or similar tools. - Implementing AI solutions to handle customer inquiries, automate responses, an