IT Support Internship

About the Internship

WebFX is seeking an intern for our IT Support team! Our ideal candidate is either a current college student or a recent college grad, with a history of strong academics, and an interest in pursuing a career in IT Support. Classroom-level familiarity with basic IT skills is expected, but no experience is required - as an intern, you're here to start building that experience!

Internship Logistics: What to Know

This is an in-person internship, based at our riverside campus in Harrisburg, PA

This internship is flexible with hours and days - we will work with our interns to determine a schedule that is a mutual fit

Interns will enjoy their own work space and tech set-up at our office, along with the ability to wear jeans/casual dress to work each day

The Qualifications: Who You Are

Education

A Bachelor's Degree: Either in Progress or Completed

All Majors Welcome!

GPA: 3.4 or above

Suggested Experience and Skills

Customer service experience in any industry

Strong written and verbal communication skills

Solid understanding of Windows and Mac OS

Basic familiarity with the latest business office technologies

Classroom or part-time job-level familiarity with tech support or IT Help Desk-related work

Eagerness to learn and be trained!

Qualities and Traits

You're interested in the web, and like keeping up with new technology

You're professional, dependable, and self-motivated

You take pride in your work and always strive for high-quality results

You work with urgency and enjoy getting things done

You're proactive when it comes to solving problems

You're a lifelong learner, and are always looking to stretch and grow your skills

You love thinking both creatively and analytically, and love using data to make decisions

The Internship Responsibilities: What You'll Learn to Do

Under the guidance of senior-level mentors, interns in this position can expect to:

Provide technical support for incoming queries related to computer systems, software, and hardware

Install, modify, and repair computer hardware and software

Run diagnostic programs to identify and resolve problems

Maintain the performance of computer systems

Install and configure new Windows and Mac workstations

Create new accounts for incoming team-members

Support online software configuration and answer team member questions

The Benefits: What You'll Get

Comprehensive Training and Hands-On Industry Experience

World-class on-the-job training from our team of IT specialists and industry experts

The chance to learn and practice cutting-edge IT support tools and techniques in a real-world environment at a top-ranked agency

Career Development Support and Potential for Growth

Hands-on coaching and individualized mentorship with managers to support learning and development

Letters of recommendation are provided

We are always open to considering interns for potential full-time roles after graduation as well!

Compensation

$17-$18/hour