Network Engineer Trainee

We are seeking a highly motivated and detail-oriented L1 Network Engineer to join our growing IT team. Service Bond/Agreement of 2 years

Joining: Immediate

Responsibilities

Network Monitoring & Alerting:

• Proactively monitor network devices (routers, switches, CCTV System) and links for performance, availability, and alerts using monitoring tools.
• Respond to and escalate critical alerts according to established procedures.
• Incident Management (L1 Support):
• Serve as the first point of contact for network-related issues reported by users or monitoring systems.
• Perform initial troubleshooting and diagnosis of network connectivity problems, slow network performance, Wi-Fi issues, etc.
• Resolve common network issues such as IP address conflicts, basic cable testing, port status verification, and device reboots.
• Document all incidents, troubleshooting steps, and resolutions in the ticketing system.
• Escalate unresolved issues to L2/L3 network engineers in a timely and comprehensive manner.

Configuration & Maintenance:

• Assist with basic configuration changes on network devices under supervision (e.g., VLAN assignments, port enabling/disabling).
• Perform regular health checks of network equipment.
• Assist in maintaining up-to-date network documentation, including diagrams and IP address assignments.

User Support:

• Provide support to end-users regarding network access and connectivity.
• Assist with network cable patching and labelling.

CCTV System Support :

• Provide support for CCTV systems, including camera connectivity checks, NVR/DVR status monitoring, and initial troubleshooting of video feed issues.
• Assist in managing storage for CCTV recordings.

Collaboration:

• Work closely with other IT teams (e.g., Systems, Helpdesk) to resolve cross-functional issues.
• Participate in team meetings and contribute to knowledge sharing.
• Documentation:
• Maintain accurate and up-to-date records of network incidents, resolutions, and configurations.
• Contribute to the creation and improvement of network operation procedures.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• Networking Knowledge:

*Strong foundational knowledge of networking concepts, protocols, and technologies, equivalent to Cisco Certified Network Associate (CCNA) level.

• Solid understanding of TCP/IP, DNS, and DHCP.
• Familiarity with routing protocols (e.g., Static, OSPF, EIGRP basics).
• Knowledge of switching concepts (VLANs, STP, EtherChannel).
• Basic understanding of wireless networking (Wi-Fi standards, WAPs).
• Basic understanding of firewall concepts.

Troubleshooting Skills:

• Ability to logically troubleshoot network connectivity issues.
• Familiarity with network troubleshooting tools (e.g., ping, traceroute, ipconfig, netstat).
• Communication: Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
• Problem-Solving: Strong analytical and problem-solving abilities.
• Attention to Detail: Meticulous attention to detail in monitoring and documentation.
• Team Player: Ability to work effectively as part of a team and independently when required.
• Availability: Willingness to work in shifts or provide on-call support as needed (if applicable).

Certifications: An Active CCNA certification is highly preferred. Other relevant certifications (e.g., CompTIA Network+) are a plus.