ServiceNow Architect

Job Position: ServiceNow ITOM Architect Job Type: Permanent Location: Greater Noida/Pune/Hyderabad Experience: 8+ to 12+ Years (Shift Timing : 6 AM – Australia Shift) Must Have Strong working expertise on – ITOM, Discovery, Event Management & Service Mapping. Key Responsibilities • Lead the architecture, design, and implementation of ServiceNow ITOM solutions. • Drive end-to-end delivery of ITOM modules including: o Discovery o Service Mapping o Event Management • Define and implement CMDB strategy, governance, and data model improvements. • Design integration solutions with external monitoring tools (e.g., SolarWinds, Dynatrace, Splunk, AppDynamics). • Architect event correlation, alert management, and automation workflows. • Provide expertise in service mapping strategies (top-down & bottom-up approaches). • Establish best practices for data accuracy, reconciliation, and CI lifecycle management. • Collaborate with stakeholders to understand requirements and translate them into technical solutions. • Lead technical workshops, client discussions, and architecture reviews. • Mentor developers and guide the team on ServiceNow best practices. • Ensure adherence to ServiceNow platform governance, security, and performance standards. Required Skills & Experience • 9+ years of IT experience, with 5+ years in ServiceNow ITOM. • Strong hands-on expertise in: o ServiceNow Discovery o Service Mapping o Event Management • Deep understanding of: o CMDB architecture & data modeling o Identification & reconciliation rules • Experience with MID Server setup and management. • Exposure to cloud environments (AWS/Azure/GCP) and hybrid infrastructure. • Strong knowledge of ITIL processes and IT Operations workflows. • Experience in integration using REST/SOAP APIs, Web Services. • Hands-on scripting experience in JavaScript, Glide APIs. Preferred Qualifications • ServiceNow Certifications: o CSA (Certified System Administrator) o CIS-ITOM o ServiceNow Certified Implementation Specialist (ITOM modules) • Experience with AIOps / Predictive Intelligence / Event Intelligence. • Strong understanding of DevOps and monitoring tools integration. • Experience in large-scale enterprise implementations. Key Competencies • Strong solutioning and architectural mindset. • Excellent stakeholder management and communication skills. • Ability to work in fast-paced, client-facing environments. • Strong problem-solving and analytical skills. Education: B. Tech or equivalent IT Degree.