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About the role
As a Senior Software Engineer at Wells Fargo, you will be responsible for designing, engineering, and optimizing enterprise-grade IT Service Management (ITSM) solutions on the ServiceNow platform. Your role will involve leading moderately complex initiatives, contributing to large-scale planning of strategies, designing, coding, testing, debugging, and documenting projects associated with technology domain, resolving technical challenges, and collaborating with peers and managers to achieve goals. Key Responsibilities: - Lead moderately complex initiatives and deliverables within technical domain environments - Contribute to large scale planning of strategies - Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments - Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs - Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges - Lead projects and act as an escalation point, provide guidance and direction to less experienced staff Qualifications Required: - 4+ years of Software Engineering experience - Bachelors or Masters degree in Computer Science, Engineering, or related field - 4+ years of experience in ServiceNow development with a strong ITSM module focus - Hands-on expertise with Incident/Problem/Change/Request/Knowledge modules, Service Catalog & Record Producers, CMDB relationships supporting ITSM, Workflows & Flow Designer - Strong knowledge of ITIL v4 principles - Proficiency in JavaScript, Glide APIs, JSON, XML, and ServiceNow UI configuration - ServiceNow certifications: CSA Certified System Administrator, CAD Certified Application Developer, CIS ITSM (highly preferred) - Experience with ATF (Automated Test Framework) - Familiarity with DevOps, Git, Azure DevOps, or similar tooling - Exposure to ITOM Foundation is a plus - Strong communication and stakeholder engagement skills - Analytical thinker with strong debugging and problem-solving capabilities - Team player with a collaborative, proactive mindset In addition to the technical aspects of the role, Wells Fargo values equal opportunity, professional development, certifications, continuous learning opportunities, and a collaborative, dynamic engineering culture. The company is an equal opportunity employer and emphasizes building strong customer relationships balanced with a risk mitigating and compliance-driven culture. Wells Fargo also emphasizes the importance of following risk programs, policies, and procedures, as well as proactive monitoring and governance. If you are interested in shaping enterprise ITSM strategy, leading ITSM transformation initiatives, and working in a supportive and inclusive environment, this role at Wells Fargo may be the right fit for you. As a Senior Software Engineer at Wells Fargo, you will be responsible for designing, engineering, and optimizing enterprise-grade IT Service Management (ITSM) solutions on the ServiceNow platform. Your role will involve leading moderately complex initiatives, contributing to large-scale planning of strategies, designing, coding, testing, debugging, and documenting projects associated with technology domain, resolving technical challenges, and collaborating with peers and managers to achieve goals. Key Responsibilities: - Lead moderately complex initiatives and deliverables within technical domain environments - Contribute to large scale planning of strategies - Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments - Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs - Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges - Lead projects and act as an escalation point, provide guidance and direction to less experienced staff Qualifications Required: - 4+ years of Software Engineering experience - Bachelors or Masters degree in Computer Science, Engineering, or related field - 4+ years of experience in ServiceNow development with a strong ITSM module focus - Hands-on expertise with Incident/Problem/Change/Request/Knowledge modules, Service Catalog & Record Producers, CMDB relationships supporting ITSM, Workflows & Flow Designer - Strong knowledge of ITIL v4 principles - Proficiency in JavaScript, Glide APIs, JSON, XML, and ServiceNow UI configuration - ServiceNow certifications: CSA Certified System Administrator, CAD Certified Application Developer, CIS ITSM (highly preferred) - Experience with ATF (Automated Test Framework) - Familiarity with DevOps, Git, Azure DevOps, or similar tooling - Exposure to ITOM Foundation is a plus - Strong communication and stakeholder engagement skills - Analytical thinker with strong debugging and problem-solving capabilities - Team player
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