Quality Assurance_IT_SSC

Key Responsibilities: Testing & Quality Control: Develop, execute, and maintain test cases and test scripts for functional, regression, integration, and UAT testing. Perform manual and automated testing of enterprise applications, including ERP, web-based, and mobile platforms. Identify, document, and track bugs through resolution using tools like JIRA, HP ALM, or similar. QA Process Management: Collaborate with developers, business analysts, and product owners to understand system requirements and define quality benchmarks. Support test planning and contribute to test strategy development. Ensure adherence to QA best practices, test plans, and documentation standards. Automation & Tools: Create and manage automated test scripts using Selenium, UFT, or other test automation frameworks. Work with CI/CD pipelines and integrate QA testing in DevOps workflows. Reporting & Governance: Track test metrics, defect trends, and quality KPIs. Provide regular reports and updates to QA lead and project stakeholders. Ensure compliance with internal IT policies and external standards (e.g., ISO, ITIL, GDPR if applicable). Key Requirements: Education: Bachelor's degree in Computer Science, Information Technology, or related field Experience: 3–6 years in IT Quality Assurance, preferably in a Shared Services or Global Delivery environment Skills: Strong experience in both manual and automated testing Knowledge of QA methodologies, SDLC, STLC Proficiency with tools like JIRA, TestRail, Selenium, Postman, etc. Understanding of Agile and Waterfall models Basic understanding of database queries (SQL), API testing, and web services