IT Workspace Infrastructure Lead (Karnataka)

Role Summary The IT Workspace Infrastructure Lead will head the business unit responsible for the end-to-end delivery of customer workspace infrastructure. This role drives the complete lifecycleDesign, Deployment, and Maintenanceof critical infrastructure components including power conditioning, active/passive networking, surveillance systems, collaboration spaces (meeting rooms), server rooms, and communication services. You will lead a multidisciplinary team of engineers and technicians, ensuring that customer workspaces are resilient, secure, scalable, and aligned with modern workplace standards. Key Responsibilities 1. Leadership & Business Unit Management - Lead, mentor, and manage a team of infrastructure engineers (design, deployment, and maintenance tracks). - Define team KPIs, resource allocation, and shift schedules to ensure 24/7 operational readiness. - Drive continuous improvement in processes, tools, and team competencies. - Act as the primary technical escalation point for all workspace infrastructure-related customer issues. 2. End-to-End Infrastructure Lifecycle Management A. Power Conditioning - Design and oversee deployment of UPS systems, PDUs, power distribution panels, and surge protection for workspaces. - Ensure redundancy and load balancing for critical IT equipment (servers, switches, collaboration endpoints). - Implement power monitoring and alerting systems. B. Network (Active & Passive) - Active: Oversee LAN/WLAN architecture (switches, routers, access points, controllers). Ensure QoS for voice/video. - Passive: Manage structured cabling (Cat6/6A/7, fiber optics), patch panels, cable trays, and labeling standards. - Ensure compliance with TIA/EIA or local standards. C. Surveillance Systems - Lead deployment of IP-based CCTV systems, NVRs, door access controls, and video management software (VMS). - Ensure coverage, retention policies, and integration with HR/security workflows. D. Collaboration Services (Meeting Rooms) - Design and maintain huddle rooms, standard meeting rooms, and boardrooms (AV over IP, wireless presentation, room scheduling panels). - Manage Microsoft Teams Rooms, Zoom Rooms, or Google Meet hardware. - Oversee firmware updates, device health monitoring, and user support. E. Server Rooms (On-Prem / Edge) - Plan layout, cooling (CRAC/in-row), rack elevation, cable management, and environmental monitoring (temp/humidity/leak). - Coordinate with server/infra teams for access control and fire suppression. F. Communication Services - Manage voice (VoIP gateways, handsets, SIP trunks), intercom systems, emergency notification systems, and public address (PA). - Ensure integration with collaboration platforms and mobile devices. 3. Project & Customer Delivery - Lead customer requirement gathering sessions and translate them into technical designs, BOMs, and SLAs. - Manage project timelines, vendor procurement, and on-site installation quality. - Deliver operational handovers to maintenance teams with full documentation (as-built, runbooks, credentials). 4. Maintenance & Support - Establish preventive maintenance schedules for all infrastructure components. - Drive root cause analysis (RCA) for major incidents and implement permanent fixes. - Manage spares inventory, warranty claims, and AMC renewals. Required Qualifications Education & Experience - Bachelors degree in Electrical/Electronic Engineering, Computer Science, IT, or related field. - 8+ years of experience in IT infrastructure, with 3+ years in a team lead or manager role. - Proven track record of delivering customer-facing workspace infrastructure projects (office buildings, campuses, BPOs, etc.) Technical Expertise (Must-Have) - Power: UPS, battery technologies, grounding, power budget calculations. - Network: Cisco/Meraki/Aruba/Ruckus (switching, routing, wireless). Understanding of structured cabling standards. - Surveillance: Axis, Hikvision, Dahua, or similar. ONVIF compliance, night vision, storage sizing. - Collaboration: Crestron, Logitech, Poly, Neat, or equivalent. Familiarity with MTR/ Zoom Rooms admin portals. - Server Rooms: Rack density, cooling capacity (BTU/CFM), environmental monitoring (Sensaphone, AKCP). - Communications: VoIP (3CX, Avaya, Asterisk, or Teams Calling), doorbell/IP intercoms. Soft Skills - Solid customer-facing consultation and presentation skills. - Ability to create SLAs, SOWs, and technical proposals. - Crisis management during site outages (power/cooling/network failures). - Vendor and subcontractor management. .