Technology Analyst

POSITION SUMMARY:

The Technology Analyst is a member of the WhiteWater IT department reporting to the Technology Manager and serves as the primary support resource for a portfolio of enterprise business applications supporting Accounting, Procurement, Finance, and other corporate functions. This role is responsible for the day-to-day administration, configuration, support, maintenance, and continuous improvement of applications including OpenInvoice, Concur, Gatekeeper, Adaptive Planning, HaloITSM, and related systems.

ROLES AND RESPONSIBILITIES:

Application Support & Administration

• Serve as primary support for assigned enterprise applications.

• Perform daily administration including user provisioning, security roles, workflows, and system configuration.

• Monitor application performance, integrations, and system alerts to proactively resolve issues.

• Coordinate with vendors and internal teams to resolve incidents and service requests.

• Support application upgrades, releases, testing, and production deployments.

Access Management & Security

• Manage user lifecycle activities including account creation, modification, and deactivation.

• Administer role-based access controls in accordance with security policies.

• Support authentication issues such as password resets and account lockouts.

• Conduct user access reviews and support audit and compliance requirements.

Configuration & Process Improvement

• Configure workflows, forms, approvals, notifications, and business rules.

• Translate business requirements into system configurations and enhancements.

• Identify and implement opportunities for automation and process improvement.

• Support deployment of new modules, features, and system enhancements.

Testing, Documentation & User Support

• Develop and execute test plans for system updates, enhancements, and integrations.

• Coordinate and support User Acceptance Testing (UAT).

• Document processes, SOPs, and system configurations.

• Develop training materials and support end-user training.

• Support change management and promote system adoption.

Qualifications and Experience

• Required

• • 2+ years of experience supporting enterprise business applications, ERP systems, or SaaS platforms.

• • Experience providing end-user support, troubleshooting, and application administration.

• • Understanding of Accounting, Procurement, Accounts Payable, Vendor Management, or Finance business processes.

• • Experience managing user access, security roles, and application configuration.

• • Experience monitoring system integrations, analyzing errors, and coordinating issue resolution.

• • Strong analytical and problem-solving skills.

• • Ability to prioritize multiple tasks and manage competing priorities.

• • Excellent verbal and written communication skills with the ability to work effectively across departments and organizational levels.

• • Strong attention to detail and commitment to data accuracy.

• • Proficiency with Microsoft Office Suite, particularly Excel.

• • Bachelor's degree in Information Systems, Computer Science, Business, Accounting, Finance, or equivalent work experience.

• Preferred

• • Experience supporting:

• • Enverus OpenInvoice

• • SAP Concur

• • Gatekeeper Vendor Management

• • Workday Adaptive Planning

• • HaloITSM or similar ticketing systems

• • Knowledge of application integrations, APIs, SSO, and identity management technologies.

• • Experience with Microsoft Entra ID, SAML, OAuth, or other authentication technologies.

• • Familiarity with ITIL processes and change management practices.

• • Experience participating in software implementations, upgrades, or migration projects.

• • Knowledge of audit controls, SOX compliance, or security governance practices.

• • Experience working in the energy, midstream, oil & gas, or utility industries.

• Benefits: This position is located in Austin, Texas and is an in-office position. Selected candidate is eligible for employer matched 401(k), medical, dental, vision, basic life and AD&D insurances and other benefit offerings.