Source description
About the role
WiJungle is looking for Technical Support Associate Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications Conducting electrical safety checks on equipment Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologie
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