ServiceNow Administrator

Equipe is part of the global WillScot family of companies, where our team of nearly 5000+ people makes our company a Great Place to Work® and provides a competitive advantage in supporting our customers. As North America's leading provider of complete temporary space solutions, we have 260+ locations helping customers in the United States, Canada, and Mexico, get the innovative exible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More. Our differentiation begins with our values, lived through our employees and aligned to the needs of our customers and communities. Learn more about our global enterprise, our values, and who we are, here. About The Job We are 5 days Work From Office. Shift Time 3:00 PM IST to 00:00 AM IST, Cab facility to & fro, Office location Baner The ServiceNow Administrator is responsible for the day-to-day administration, maintenance, and continual improvement of the ServiceNow platform. This role configures core applications, designs automated workflows, and ensures alignment with ITIL best practices and organizational goals. What You'll Be Doing Platform Configuration & Development Configure and customize ServiceNow modules such as ITSM, CSM, ITOM, CMDB, and SPM. Manage Service Catalog including service offerings, workflows, and SLAs. Administration & System Health Manage users, groups, roles, and ACLs ensuring least privileged access. Monitor platform performance, logs, and scheduled jobs using dashboards and analytics. Execute platform upgrades, patches, and cloning; validate using ATF. Audit licensing and entitlements for compliance. Integrations & Data Management Import/export data using import sets and transform maps. Support integrations with systems like SuccessFactors and M365 using APIs and MID servers. Qualifications EDUCATION AND QUALIFICATIONS: Bachelor's degree in IT or related field preferred. 4+ years of ServiceNow administration experience. Technical Skills Proficiency in JavaScript, HTML, CSS, and XML. Process Knowledge Strong understanding of ITIL and ITSM processes (Incident, Problem, Change, Request). Preferred Certifications ServiceNow Certified System Administrator (CSA) Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed. As a global employer, we are committed to equal opportunity and fair employment practices. Hiring and employment decisions are based on jobrelated skills, qualifications, experience, performance, and merit, consistent with business needs and applicable laws.