ServiceNow Architect (ITSM / ITOM / CMDB / Enterprise Platform)

Role : ServiceNow Architect (ITSM / ITOM / CMDB / Enterprise Platform) Company Name : WillWare Technologies Work Model : Onsite / Fulltime Work Location : Delhi Experience : 15 + Years Job Description : Must-Have Skills: ServiceNow Platform - 12+ yearsITSM (Incident, Problem, Change, Request) - 6+ yearsITOM (Discovery, Service Mapping, Event Mgmt) - 8+ yearsCMDB & CSDM - 5+ yearsIntegration (REST, SOAP, APIs) - 5+ yearsJavaScript / Glide API - 5+ yearsITIL v3/v4 - 5+ yearsArchitecture Experience - 3+ years Detailed Job Description: Architecture & Design: - Define end-to-end ServiceNow architecture across ITSM, ITOM, CMDB - Prepare HLD, LLD and architecture diagrams - Design scalable and secure solutions CMDB & ITOM Expertise: - Architect CMDB aligned with CSDM - Implement Discovery, Service Mapping and Event Management - Ensure data quality and governance Platform Governance: - Define standards and governance - Conduct Architecture and CAB reviews Implementation Leadership: - Lead ServiceNow implementations - Guide development teams and ensure quality Integration & Automation: - Integrate with cloud, AD, SAP and monitoring tools Stakeholder Management: - Engage business and IT stakeholders - Lead solution discussions and workshops Continuous Improvement: - Optimize performance and drive automation - Improve SLA and MTTR Certifications (Preferred): ServiceNow CSACIS (ITSM/ITOM)CTA/CMAITIL Foundation .