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Role : ServiceNow HRSD Architect / Lead Company Name : WillWare Technologies Work Model : Onsite / Fulltime Work Location : Bangalore, Hyderabad ,Pune ,Noida , Chennai , Gurgaon , Mumbai ( PAN India) Exp:8 + Years Job Description: We are seeking an experienced ServiceNow Architect / Lead with strong expertise in HR Service Delivery (HRSD) to drive enterprise ServiceNow implementations, solution architecture, platform governance, and team leadership. The ideal candidate should have deep hands-on experience in ServiceNow HR modules , integrations, custom development, and stakeholder management. Key Responsibilities: Solution Architecture & Leadership: Lead architecture, design, and implementation of ServiceNow HRSD solutions. Define scalable, secure, and future-ready ServiceNow platform architecture. Drive technical governance, code quality, platform standards, and best practices. Provide effort estimation, technical planning, and solution roadmaps. Lead onsite/offshore development teams and mentor junior developers. Participate in Agile ceremonies, sprint planning, retrospectives, and stakeholder reviews. HRSD Functional & Technical Expertise: Hands-on expertise in implementing and customizing: HR Case Management HR Knowledge Management Employee Service Center / Employee Center Portal Enterprise Onboarding & Lifecycle Events Employee Document Management Performance Analytics for HR Employee Journey Workflows Required Skills: Must Have: 10+ years of IT experience with 6+ years in ServiceNow. Strong experience in ServiceNow HRSD implementations . Hands-on development and customization expertise. Experience in enterprise integrations. Strong stakeholder management and communication skills. Team leadership / technical lead experience. Knowledge of ITIL and HR processes. Certifications (Mandatory): ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - HRSD
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