Product & Application Support Specialist

ABOUT THE PRODUCT/APPLICATION SUPPORT SPECIALISTWe are seeking a Product/Application Support Specialist to provide expert assistance to users of cloud-based business applications. This role emphasizes understanding the business functionalities and features of applications to guide users, troubleshoot usage issues, configure settings, and support updates. The ideal candidate is user-focused, knowledgeable in business applications, and skilled in delivering solutions that align with user and business needs. KEY DUTIES AND RESPONSIBILITIESApply business and application knowledge to become a Subject Matter Expert in various cloud-based software applications, websites, and intranet portals.Support users by explaining application features and functionalities, helping them navigate the software, and addressing queries effectively.Configure cloud-based business applications to meet user needs and resolve issues promptly with a high level of responsiveness.Monitor the ticketing system to prioritize and promptly resolve user requests, focusing on feature usage and business needs.Communicate issue resolutions clearly to stakeholders and seek clarifications as needed to ensure user satisfaction.Maintain product feature guides, FAQs, and issue resolution documentation in a ticketing and knowledge management system.Participate in the rollout of new features, updates, and application enhancements, ensuring users understand the changes and their benefits.Collaborate with cross-functional teams to provide insights on common user challenges and recommend improvements.REQUIRED QUALIFICATIONS2 - 5 years of experience in supporting business applications on cloud-based platforms.Exceptional ability to provide user support and guide users in understanding and utilizing application features.Open to working in a rotational shift schedule to meet global user needs.Strong interest in continually learning new technologies, applications, and skills.Excellent analytical and problem-solving skills, with a focus on user experience.Outstanding verbal and written communication skills in English, with the ability to explain complex concepts in simple terms.Strong work ethic, high integrity, and a positive attitude towards supporting users.WHAT WE OFFERHighly inclusive and collaborative culture built on mutual respectFocus on core values, initiative, leadership and adaptabilityStrong emphasis on personal and professional developmentFlexibility to work remotely and/or hybrid indefinitely ABOUT THE PRODUCT/APPLICATION SUPPORT SPECIALISTWe are seeking a Product/Application Support Specialist to provide expert assistance to users of cloud-based business applications. This role emphasizes understanding the business functionalities and features of applications to guide users, troubleshoot usage issues, configure settings, and support updates. The ideal candidate is user-focused, knowledgeable in business applications, and skilled in delivering solutions that align with user and business needs. KEY DUTIES AND RESPONSIBILITIESApply business and application knowledge to become a Subject Matter Expert in various cloud-based software applications, websites, and intranet portals.Support users by explaining application features and functionalities, helping them navigate the software, and addressing queries effectively.Configure cloud-based business applications to meet user needs and resolve issues promptly with a high level of responsiveness.Monitor the ticketing system to prioritize and promptly resolve user requests, focusing on feature usage and business needs.Communicate issue resolutions clearly to stakeholders and seek clarifications as needed to ensure user satisfaction.Maintain product feature guides, FAQs, and issue resolution documentation in a ticketing and knowledge management system.Participate in the rollout of new features, updates, and application enhancements, ensuring users understand the changes and their benefits.Collaborate with cross-functional teams to provide insights on common user challenges and recommend improvements.REQUIRED QUALIFICATIONS2 - 5 years of experience in supporting business applications on cloud-based platforms.Exceptional ability to provide user support and guide users in understanding and utilizing application features.Open to working in a rotational shift schedule to meet global user needs.Strong interest in continually learning new technologies, applications, and skills.Excellent analytical and problem-solving skills, with a focus on user experience.Outstanding verbal and written communication skills in English, with the ability to explain complex concepts in simple terms.Strong work ethic, high integrity, and a positive attitude towards supporting users.WHAT WE OFFERHighly inclusive and collaborative culture built on mutual respectFocus on core values, initiative, leadership and adaptabilityStrong emphasis on personal and professional developmentFlexibility to work remotely and/or hybrid indefinitely