Solutions Consultant

Understand business problems to find the best technical solution among all possible

Design and deliver workflows, tests, and POCs for prospects and customers, and make recommendations for new use cases

Partner with commercial sales and customer success as the technical arm of the relationship

Build deep relationships with client technical teams that carry from the sales cycle through the life of the account

Own the technical health of a book of customers, spotting adoption gaps or risks before they become churn

Develop expertise regarding internal tools and administration

Describe the structure, characteristics, behavior, and other aspects of the technology to project stakeholders

Establish and maintain internal relationships with adjoining teams to ensure a seamless experience pre- and post-sale

Advise teams on customer feedback on our product and effectiveness of collateral

Document customer business objectives, workflow diagrams, and success criteria

Lead the technical components of customer-facing presentations, including demos, QBRs, and renewal conversations

Conduct/participate in opportunity pre- and post-mortems, assisting with documentation

Support account planning, whitespace analysis, and renewal/expansion strategy