Desktop / Laptop System Administrator (Mid-Level) (Bengaluru)

Job description: Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn Current Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Job Description: Job Title: Desktop / Laptop System Administrator (Mid-Level) Summary: Responsible for managing and supporting end-user devices, ensuring secure, reliable, and efficient computing in alignment with enterprise IT standards. Responsibilities: - Manage provisioning, configuration, and maintenance of desktops/laptops - Perform OS deployment, patching, and upgrades (Windows/macOS) - Provide L1/L2 support and resolve hardware, software, and network issues (LAN/Wi-Fi/VPN) - Administer Active Directory (users, access, policies) - Manage endpoints and application deployment (Intune/SCCM) - Ensure endpoint security and compliance - Support remote users and maintain asset inventory - Maintain basic documentation Skills & Experience: - Windows (Win11), basic macOS - Active Directory, M365, Intune/SCCM - Networking basics (TCP/IP, DNS, DHCP, VPN) - Strong troubleshooting and communication skills - 35 years relevant experience - Bachelors degree or equivalent Job description: Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn Current Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Job Description: Job Title: Desktop / Laptop System Administrator (Mid-Level) Summary: Responsible for managing and supporting end-user devices, ensuring secure, reliable, and efficient computing in alignment with enterprise IT standards. Responsibilities: - Manage provisioning, configuration, and maintenance of desktops/laptops - Perform OS deployment, patching, and upgrades (Windows/macOS) - Provide L1/L2 support and resolve hardware, software, and network issues (LAN/Wi-Fi/VPN) - Administer Active Directory (users, access, policies) - Manage endpoints and application deployment (Intune/SCCM) - Ensure endpoint security and compliance - Support remote users and maintain asset inventory - Maintain basic documentation Skills & Experience: - Windows (Win11), basic macOS - Active Directory, M365, Intune/SCCM - Networking basics (TCP/IP, DNS, DHCP, VPN) - Strong troubleshooting and communication skills - 35 years relevant experience - Bachelors degree or equivalent