OpenVMS System Admin

ROLE: • Provide basic to advanced configuration and operational support of telecommunications billing systems • Assist with day-to-day telecommunications operations, analysis and troubleshooting • In-depth knowledge of Telecom Billing for retail and bulk customer processes • Perform billing analysis, invoice review and invoice breakdown • Work on the allocated tasks and requests based out of the SOPs and can create the SOPs also • Drive the daily alignment call with customer to update and align the priorities • Handling of onboarding and off boarding requests for team members • Maintain technical and end user documentation regarding process and procedure for all application/domain related activities and services in accordance with the Corporate Telecom strategy • Triage events to provide suppliers/vendors/partners with accurate and adequate information to effectively and efficiently resolve priority incidents and changes • Understanding of the ITIL processes (ie. Change/Incident/Problem and Service Management) DESIRED SKILLS & EXPERIENCE: • 8-10 years of Proven experience in Telecom Billing Operations • Excellent knowledge of VMS/Basic plus as a mandatory primary skill along with secondary skill SQL/PL SQL, Unix and Windows/IIS • Good knowledge of ITIL and exposure on service management tool (ie. Service Now is added advantage) • Ability to articulates and convey information effectively in both group and individual communication lines • Flexible to be available for support in supported shifts/timings or as per needs from customer time zone • Monitoring and ensuring defined SLA parameters. Reasoning of any deviation is to be highlighted or exception process to be initiated regularly. • Exposure to Monitoring tools (ie. Splunk and Appdynamics) • Should be able to develop and demonstrate excellent analytical skills and alternatives for resolving the issues. • Should able to work on continuous improvement in quality and decreasing TAT over the acquired knowledge • Strong Analytical, debugging and troubleshooting skills and experience supporting and troubleshooting Billing related Incidents, Request • Experience in handling clients communication, should possess good soft skills in terms of emails, MS teams, phone calls etc • Effective participation in internal/external review meetings • Candidate should be able to prioritize the tasks based on customer needs/supervisor guidance or situation and taking to effective closure