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About the role
Job Summary: We are looking for a agile and customer-focused International Customer Support Executive with strong communication skills and technical knowledge. The ideal candidate will have experience handling international customers and providing technical assistance in a fast-paced environment. Key Responsibilities: - Handle inbound/outbound interactions with international customers via voice, - Provide technical support and resolve customer issues efficiently - Troubleshoot basic to intermediate technical problems - Maintain high customer satisfaction and quality standards - Ensure adherence to SLAs, KPIs, and company policies - Document customer interactions accurately in CRM/tools Required Skills: - Excellent verbal and written English communication skills - Prior experience in international customer support - Basic to intermediate technical knowledge/troubleshooting skills - Ability to handle customer queries professionally - Good problem-solving and analytical skills - Willingness to work in 24/7 rotational shifts Immediate joiners preferred .
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