Product Support Engineer

We are looking for a highly skilled and experienced Product Support Engineer to join our team at WiseAir Technologies India LLP. The ideal candidate will have a strong background in product support and excellent problem-solving skills. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues with products. Collaborate with cross-functional teams to identify and implement solutions. Develop and maintain technical documentation and knowledge base articles. Analyze customer feedback and provide recommendations for product improvements. Participate in training and development programs to enhance skills and knowledge. Job Requirements Strong understanding of product support principles and practices. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong analytical and troubleshooting skills. Experience with customer relationship management software. Ability to collaborate with cross-functional teams to achieve common goals.