Manager, Application Support

The HR Tech Application Support Manager oversees a team responsible for the day to day support, planning for releases and upgrades and managing projects/enhancements for assigned HR system(s)/module(s). Provides strategic and tactical consultation and input on design options supporting processes/transactions. Plans with Functional Owners, Release Management and OCM to align resources and scope to milestones. Engaging and hands on leader with system expertise and experience. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Manages application support and enhancement projects working with the HR Technology team, HR Process Owners and other stakeholders Serve as the subject matter expert (SME) on Oracle Fusion Payroll functionalities, including payroll processing, tax calculations, benefits integration, and reporting on US and Canada legislation esp. Responsible for systematic intake and coordination of the design, build, test, and deploy phases of the application in accordance with established governance Acts as change control leader - responsible for planning releases, upgrades, patches, and configuration across the assigned Oracle module(s)/HR application(s) Leads meetings and resolves priority issues with functional leaders/business stakeholders. Communicates change impacts to functional and change partners in support of change management Provides consultative support to Functional Owners and other stakeholders regarding configuration and system functionality to automate processes and address business issues. Oversees analysis to ensure optimal configuration Mentors and provides leadership development to team members and promotes continuous learning. Building a successful team and effective working relationships is a priority Provides status reporting, risk & issue log, and application updates on a frequency agreed. Appropriately escalates issues that may put projects, deliverables, timelines, or day to day support at risk Drives the team to meet project plan deliverables and timeline with a focus on standardization, simplification, and alignment of business processes across the enterprise Manages engagement with external vendors for support, enhancements, roadmap discussions and issue reporting/escalation Responsible for configuration of application according to design requirements and specifications. Works with Functional team to optimize processes and evolve to best meet business needs Responsible for Tier 2 support escalations and issue resolution, supports change management with system information. Responsible for overseeing and managing issues reported through the ticketing tool, ensuring they are addressed and resolved in a timely and effective manner. Champions data and process governance Responsible for managing and allocating the tasks to the team. Responsible for capacity planning, coordinating with the business team to prioritize and allocate critical activities effectively. Manage the complete process of identifying, designing, developing, and deploying system enhancements or bug fixes, ensuring timely resolution and alignment with business needs. Oversee testing, deployment, and post-implementation support to ensure seamless system performance and user satisfaction. III. Supervisory Responsibilities Responsible for management of at least one direct report and is considered a leader on the HR Tech team giving direction and feedback to members IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: Bachelor s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience. Experience: Twelve (12) years of HR Technology support experience, leading Service Delivery and managing vendor relationships (in addition to education requirement) B. Certificates, Licenses, Registrations or Other Requirements None required C. Other Knowledge, Skills or Abilities Required Database queries/extracts using calculations, formulas, and complex commands Extensive experience evaluating requirements and specs for development, testing and deployment Extensive technical knowledge of database (SQL/MS Access), Interfaces (Crystal/SSRS/RRDL) People-first mindset Engaging leader, collaborative, mentors and builds a successful team Project management & organization Analytical & detailed Consultative and influential, drives toward decisions Continuous process improvement and simplification Operations / Business / HR / Financial knowledge: Strong understanding of Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.