L2 Application Support

As a highly motivated and skilled L2 Application Support Specialist with 3-4 years of experience, you will play a crucial role in providing Level 2 support for application-related issues. Your hands-on experience in application support, incident management, and configuration of support platforms such as Zoho Desk, CRM, and ServiceNow will be essential for effectively troubleshooting and enhancing application performance. Key Responsibilities: - Provide Level 2 support for application-related issues, primarily using Zoho Desk, CRM, and IT Service desk to troubleshoot and resolve user-reported problems. - Develop, enhance, and maintain web applications using .NET, ASP.NET Core, and SQL Server. - Serve as the main point of contact for escalated tickets from L1 support, ensuring that issues are diagnosed, prioritized, and resolved promptly. - Assist in identifying, analyzing, and resolving application bugs, system errors, and user queries in Zoho Desk. - Collaborate with cross-functional teams to ensure smooth integration and functionality of the application. - Monitor and track ticket status, providing timely updates to end users and ensuring customer satisfaction. - Perform root cause analysis and implement preventive measures. - Handle API integrations and issue resolution, optimize SQL Server queries for performance and efficiency. - Participate in system upgrades, patches, and new releases, ensuring that they are successfully deployed with minimal disruption. - Maintain SLA (Service Level Agreement) adherence for ticket resolution and ensure timely delivery of resolutions. Qualifications: - 3-4 years of experience in application support, preferably with Zoho Desk, IT service Desk, or other similar ticketing tools. - Hands-on experience in .NET, ASP.NET Core, Web APIs, SQL Server, and C# development. - Strong troubleshooting skills and the ability to identify and resolve issues efficiently. - Knowledge of incident management and ITIL processes. - Strong communication skills, both written and verbal, to interact with internal teams and end users. - Ability to work in a fast-paced, customer-focused environment, managing multiple tasks while consistently delivering excellent support. As a highly motivated and skilled L2 Application Support Specialist with 3-4 years of experience, you will play a crucial role in providing Level 2 support for application-related issues. Your hands-on experience in application support, incident management, and configuration of support platforms such as Zoho Desk, CRM, and ServiceNow will be essential for effectively troubleshooting and enhancing application performance. Key Responsibilities: - Provide Level 2 support for application-related issues, primarily using Zoho Desk, CRM, and IT Service desk to troubleshoot and resolve user-reported problems. - Develop, enhance, and maintain web applications using .NET, ASP.NET Core, and SQL Server. - Serve as the main point of contact for escalated tickets from L1 support, ensuring that issues are diagnosed, prioritized, and resolved promptly. - Assist in identifying, analyzing, and resolving application bugs, system errors, and user queries in Zoho Desk. - Collaborate with cross-functional teams to ensure smooth integration and functionality of the application. - Monitor and track ticket status, providing timely updates to end users and ensuring customer satisfaction. - Perform root cause analysis and implement preventive measures. - Handle API integrations and issue resolution, optimize SQL Server queries for performance and efficiency. - Participate in system upgrades, patches, and new releases, ensuring that they are successfully deployed with minimal disruption. - Maintain SLA (Service Level Agreement) adherence for ticket resolution and ensure timely delivery of resolutions. Qualifications: - 3-4 years of experience in application support, preferably with Zoho Desk, IT service Desk, or other similar ticketing tools. - Hands-on experience in .NET, ASP.NET Core, Web APIs, SQL Server, and C# development. - Strong troubleshooting skills and the ability to identify and resolve issues efficiently. - Knowledge of incident management and ITIL processes. - Strong communication skills, both written and verbal, to interact with internal teams and end users. - Ability to work in a fast-paced, customer-focused environment, managing multiple tasks while consistently delivering excellent support.